Regional F&B Retail Operations Leader

DKSH Management Ltd.

Petaling Jaya

On-site

MYR 45,000 - 73,000

Full time

7 days ago

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Job summary

DKSH Malaysia is seeking an Area Executive to drive sales performance and operational excellence across F&B retail outlets in Klang Valley, ensuring efficiency, customer satisfaction and alignment with DKSH's growth objectives. You will supervise outlet PICs, monitor costs, inventory, recruitment, HR compliance, training, and execution of promotions, with travel across Klang Valley.

Applicants should have at least a diploma or degree and 1 year of experience, with fluency in English and strong

Qualifications

Diploma or Degree in Business or related field.
1 year of experience as Area Executive in F&B retail is required.
Excellent interpersonal and communication skills.
Fluency in English and strong presentation skills.
Willingness to travel within Klang Valley.

Responsibilities

Drive sales across assigned outlets to meet targets and ensure timely collections.
Supervise outlet PICs and ensure SOP compliance and standards.
Monitor operating costs, labour, and conduct monthly cash audits.
Ensure outlets achieve high OEA results with strong service standards.
Oversee inventory, stock counts, ordering, usage, and wastage control.
Lead recruitment, placement, and manpower planning for outlets.
Ensure HR compliance and labour law adherence across outlets.
Ensure SOPs and hygiene/food safety standards are met.
Plan and deliver training and service-improvement initiatives.
Address customer complaints with timely corrective actions.