Area Manager Retail Operations

DKSH Management Ltd.; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

DKSH is seeking an Area Manager Retail Operations in Petaling Jaya to drive sales and operational excellence across a portfolio of F&B retail outlets. You will lead teams, ensure service standards, and maintain product quality and compliance with SOPs.

You will oversee inventory, training, recruitment, and labor planning to meet peak demand while controlling costs. Strong English communication and leadership are essential to succeed in a dynamic market.

Qualifications

• Minimum Diploma or Degree in Business or a related discipline.
• Minimum 2 years of working experience as an Area Manager in the F&B retail chain industry.
• Excellent interpersonal skills with strong analytical capabilities.
• Strong written and verbal communication and presentation skills with demonstrated fluency in English.
• Self-motivated with a results-oriented approach and the ability to lead teams and deliver targets.
• Sound knowledge of the industry, market, and customer landscape.

Responsibilities

• Drive sales and operational excellence across a portfolio of F&B retail outlets, leading teams and ensuring service, product quality and compliance.
• Supervise outlet PIC performance to ensure SOPs and benchmarks are met.
• Monitor outlet costs, including labour and cash audits for financial accountability.
• Ensure outlets achieve strong KPI results and SOP compliance.
• Oversee inventory management, stock counts, ordering, and wastage control.
• Lead recruitment and manpower planning to meet operational demands during peak periods.
• Ensure HR compliance on labour laws and handle complaints promptly.
• Ensure products meet SOPs and hygiene/food safety standards at all times.
• Plan and facilitate training programs and service improvements.
• Drive advertising and promotions and report effectiveness to management.
• Cascade KPIs to PICs and teams and drive performance reviews.
• Develop Retail and Outlet Operations teams consistent with company standards.

Skills

Interpersonal skills

Analytical

English fluency

Leadership

Communication & presentation

Education

Diploma or Degree in Business or related

Job description

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Title: Area Manager Retail Operations

Location: Petaling Jaya, 10, MY, 47301

Global Business Unit: CONSUMER GOODS

Job Function: Sales

Requisition Number: 250509

Description:

About the Role

The Area Manager drives sales performance and operational excellence across a portfolio of Food and Beverage (F&B) retail outlets, leading teams and ensuring the highest standards of service, product quality, and business compliance. This role plays a pivotal part in DKSH's Sales function, overseeing multi-outlet operations and delivering sustainable growth through strong leadership and strategic execution.

What You Will Deliver

• Drive sales-generating activities across assigned outlets to achieve and exceed sales targets, ensuring accurate and timely sales collections are deposited into the company's account
• Supervise outlet Person in Charge (PIC) performance to ensure consistent compliance with Standard Operating Procedures (SOPs) and operational benchmarks
• Monitor and control outlet operating costs including expenses and labour costs, and conduct monthly cash audit checks to uphold financial accountability
• Ensure outlets consistently achieve strong OEA results through high operational and service standards
• Oversee inventory management including stock count, ordering, usage, and wastage control within Key Performance Indicator (KPI) thresholds
• Lead outlet recruitment, staff placement, and manpower planning to meet operational demands across regular and peak periods
• Monitor outlet attrition rates and ensure full compliance with labour laws in all Human Resources (HR) matters
• Ensure all products are prepared in accordance with SOPs and that outlets comply with hygiene and food safety standards at all times
• Plan and facilitate training programmes and service improvement activities to achieve and sustain customer service standards
• Address and resolve customer complaints through timely corrective action to prevent recurrence and protect brand reputation
• Drive the execution of advertising and promotional activities and report progress and effectiveness to management
• Cascade operations KPIs to outlet PICs and team members through structured goal setting, tracking, and performance review processes
• Lead and develop team members in Retail and Outlet Operations, aligned with DKSH behavioral standards and a culture of continuous learning
• Administrative duties and coordination tasks as required, including new outlet set-up support, promotional counter activation, and outlet maintenance and pest control oversight

What You Bring

• Minimum Diploma or Degree in Business or a related discipline, or an equivalent qualification
• Minimum 2 years of working experience as an Area Manager in the F&B retail chain industry
• Excellent interpersonal skills with strong analytical capabilities
• Strong written and verbal communication and presentation skills with demonstrated fluency in English
• Self-motivated with a results-oriented approach and the ability to lead teams and deliver targets in a dynamic environment
• Sound knowledge and understanding of the industry, market, and customer landscape
• Willingness and ability to travel as required

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

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