F&B Outlet Manager — Growth, Training & Perks

CHAGEE (M) SDN. BHD. (Retail); Kuala Lumpur; On-site; MYR 45,000 - 89,000; Full time

Benefits offered by this job

Basic plus fixed allowance & Incentive

On-job Training & Development Provided

Career advancement based on on-job •

Free CHAGEE Drinks

EPF SOCSO

Job summary

CHAGEE (M) SDN. BHD. (Retail) is seeking a Store Manager for its outlet in Kuala Lumpur. You will oversee daily operations, beverage preparation, and customer service, ensuring quality and consistency across all offerings.

The role requires SPM certification and prior F&B outlet experience. You will manage staff rosters, control costs, and drive sales targets while delivering excellent guest experiences.

Qualifications

• Experience in managing a food & beverage outlet.
• Ability to work in a fast-paced environment.
• Strong customer service orientation.

Responsibilities

• Manage and brew beverages according to in-house recipes.
• Conduct quality control; ensure drinks are prepared per recipe and taste consistently.
• Forecast and set sales targets with actionable plans to meet targets.
• Plan and manage staff rosters; ensure adequate personnel for daily operations.
• Source, hire and train new outlet staff to meet staffing needs.
• Control outlets inventory and ensure stock meets daily sales requirements.
• Handle cash, card, and e-wallet payments; ensure secure transactions.
• Monitor costs: raw materials, staff, and utilities to achieve profitability.
• Ensure operation guides are followed by staff at all times.
• Provide excellent customer experience and resolve complaints effectively.
• Maintain outlet cleanliness, equipment, and arrange maintenance when needed.
• Participate in beverage preparation and other outlet tasks as required.

Skills

F&B outlet experience

Teamwork

Education

SPM certification

Job description

CHAGEE (M) SDN. BHD. (Retail) is seeking a Store Manager for its outlet in Kuala Lumpur. You will oversee daily operations, beverage preparation, and customer service, ensuring quality and consistency across all offerings.

The role requires SPM certification and prior F&B outlet experience. You will manage staff rosters, control costs, and drive sales targets while delivering excellent guest experiences.