Global Freight Customer Success Specialist

NEXUS CARGO LOGISTICS SDN. BHD.; Bayan Lepas; On-site; MYR 36,000 - 60,000; Full time

Job summary

Nexus Cargo Logistics Sdn. Bhd. is seeking a Customer Service Specialist in Penang to be the local liaison for Malaysian clients and the HQ team in China.

You will monitor in-transit shipments, manage lead time alerts, handle inquiries and complaints, and ensure delivery records, PODs, and client data are accurate and archive-ready. The role requires strong English/Mandarin communication and proficient MS Office skills.

Qualifications

• Diploma or above; major in Logistics Management, International Trade, Business English, or a related field preferred.
• At least 1 year of experience in customer service or operations within the logistics/freight forwarding industry.
• Excellent written and verbal communication in English and Mandarin.
• Proficient in Microsoft Office; experience with logistics operation systems is a plus.
• Strong service orientation and professional, empathetic communication; able to handle complaints.

Responsibilities

• Customer Window Interface: unify contact for local Malaysian clients and HQ team; verify details and handover.
• In-Transit Shipment Tracking: monitor shipments and provide daily status updates.
• Lead Time Alert & Exception Handling: issue early warnings and coordinate contingency actions.
• Customer Inquiry & Complaint Management: respond professionally and consolidate issues for improvement.
• Delivery Confirmation & POD Management: obtain POD and archive delivery records.
• Client Data Management: maintain client records and tailor service profiles.

Skills

Communication

Customer service

Time management

English-Mandarin

Education

Diploma or higher in Logistics/International Trade

Tools

Microsoft Office

Logistics systems

Job description

Nexus Cargo Logistics Sdn. Bhd. is seeking a Customer Service Specialist in Penang to be the local liaison for Malaysian clients and the HQ team in China.

You will monitor in-transit shipments, manage lead time alerts, handle inquiries and complaints, and ensure delivery records, PODs, and client data are accurate and archive-ready. The role requires strong English/Mandarin communication and proficient MS Office skills.