Export Customer Service Specialist (Freight Forwarding)

Toll Group; Bayan Lepas; On-site; MYR 33,000 - 61,000; Full time

Job summary

Toll Group in Penang, Malaysia is seeking an experienced Customer Service Officer (Export) to join our Centre of Excellence. You will enter data according to the Export SOPs, create Quick Booking in Cargo Wise, respond to queries and ensure accuracy.

The ideal candidate has export experience in freight forwarding, attention to detail, and strong communication with customers and stakeholders at all levels. Mandarin proficiency is required to support Taiwan customers, and you should be comfortable

Qualifications

• Export Experience in Freight Forwarding.
• Attention to detail and accuracy.
• The ability to work well with customers and stakeholders at all levels.
• To work with others in a collaborative team environment as well as independently.
• Proven data entry work experience.
• Proficiency in both spoken and written Mandarin as candidate need to support Taiwan customers.

Responsibilities

• Enter data according to the Export Standard Operating Procedure.
• Create Quick Booking according to the Booking confirmation in Cargo Wise system.
• Respond to queries for information and access relevant files.
• Check completed work for accuracy.
• Explore process improvement through Continuous Improvement initiative.

Skills

Export experience

Attention to detail

Customer & stakeholder comms

Teamwork & independence

Data entry

Mandarin proficiency

Job description

Toll Group in Penang, Malaysia is seeking an experienced Customer Service Officer (Export) to join our Centre of Excellence. You will enter data according to the Export SOPs, create Quick Booking in Cargo Wise, respond to queries and ensure accuracy.

The ideal candidate has export experience in freight forwarding, attention to detail, and strong communication with customers and stakeholders at all levels. Mandarin proficiency is required to support Taiwan customers, and you should be comfortable