Customer Experience & Data Entry Specialist (Logistics)

Toll Group; Bayan Lepas; On-site; MYR 24,000 - 36,000; Full time

Job summary

Toll Group is seeking a data entry professional in Malaysia to input data per SOP, handle inquiries, and maintain accuracy in records. You will use Cargo Wise 1, communicate with customers by email, and protect sensitive information.

The role requires a Diploma or equivalent, strong typing, and proficiency in English. On-site work in Penang area with pre-employment checks including criminal history and medical may apply.

Qualifications

• Diploma in any related field or equivalent.
• Experience in data entry.
• Proficiency in MS Office.
• Excellent typing speed and accuracy.
• Proficient in English, both written and spoken.
• Attention to detail and accuracy.

Responsibilities

• Enter data according to Standard Operating Procedure.
• Respond to queries for information and access relevant files.
• Record information into Cargo Wise 1.
• Check completed work for accuracy.
• Proactively communicate with customer via email.
• Maintain confidentiality of sensitive customer or company information.
• Explore process improvement through Continuous Improvement initiative.

Skills

Data entry

Typing speed

MS Office usage

English communication

Education

Diploma in related field

Tools

MS Office

Job description

Toll Group is seeking a data entry professional in Malaysia to input data per SOP, handle inquiries, and maintain accuracy in records. You will use Cargo Wise 1, communicate with customers by email, and protect sensitive information.

The role requires a Diploma or equivalent, strong typing, and proficiency in English. On-site work in Penang area with pre-employment checks including criminal history and medical may apply.