Executive, Technical Support

DKSH; Selangor; On-site; MYR 42,000 - 64,000; Full time

Job summary

DKSH is seeking an Executive, Technical Support to ensure IT infrastructure reliability across its outlets. The role focuses on POS systems, outlet connectivity, and data integration to support DKSH's sales operations.

You will deploy POS terminals, monitor networks, coordinate with mall management for data integration, and work with the MYIT team on back-end scripts. Strong communication, analytical skills and ability to prioritize are essential in a fast-paced environment.

Qualifications

• Diploma in Information Technology or equivalent qualification.
• Minimum 2 years IT management experience.
• Foundational hardware and networking knowledge.
• Proficiency in Microsoft Office Suite.
• Strong analytical accuracy and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Familiarity with office administration procedures.

Responsibilities

• Plan, configure, and coordinate deployment of POS terminals to outlets.
• Monitor and troubleshoot outlet network connections for uptime.
• Coordinate with mall management for sales data integration.
• Develop and implement back-end data transfer scripts with MYIT team.
• Manage end-to-end POS operations and issue resolution.
• Review data synchronization across systems and rectify discrepancies.
• Handle administrative duties including asset tracking, billing, and interface monitoring.

Skills

IT management

Networking basics

MS Office

Analytical skills

Communication skills

Multitasking

Office administration

Education

Diploma in Information Technology

Tools

POS terminals

Networking hardware

Job description

The Executive, Technical Support plays a key operational role in ensuring the reliability and performance of Information Technology (IT) infrastructure across DKSH's retail outlets. This position drives seamless business operations by maintaining Point of Sale (POS) systems, outlet connectivity, and data integration, contributing directly to the efficiency of DKSH's Sales function.

• Plan, configure, and coordinate the deployment of POS terminal sets to outlets, ensuring smooth and timely roll-out execution
• Monitor and troubleshoot outlet network connections to maintain consistent system uptime and operational continuity
• Liaise with shopping mall management teams to facilitate sales data integration with their respective servers
• Coordinate with the MYIT team to develop and implement back-end scripts for seamless data transfer across networks to shopping mall servers
• Manage end-to-end tasks related to POS operations, performance, and issue resolution
• Review synchronization data accuracy across different systems and implement timely rectifications to address discrepancies
• Administrative duties and coordination tasks as required, including asset movement tracking, network billing and allocation, and integration and interface status monitoring

• Diploma in Information Technology or a relevant discipline, or an equivalent professional qualification
• Minimum 2 years of IT experience in a managerial capacity
• Foundational knowledge of hardware components and networking principles
• Proficiency in Microsoft Office Suite
• Strong analytical capabilities with a high level of accuracy and attention to detail
• Ability to manage multiple priorities effectively in a dynamic and fast-paced environment
• Excellent interpersonal and communication skills
• Familiarity with office administration procedures

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

• Plan, configure, and coordinate the deployment of POS terminal sets to outlets, ensuring smooth and timely roll-out execution
• Monitor and troubleshoot outlet network connections to maintain consistent system uptime and operational continuity
• Liaise with shopping mall management teams to facilitate sales data integration with their respective servers
• Coordinate with the MYIT team to develop and implement back-end scripts for seamless data transfer across networks to shopping mall servers
• Manage end-to-end tasks related to POS operations, performance, and issue resolution
• Review synchronization data accuracy across different systems and implement timely rectifications to address discrepancies
• Administrative duties and coordination tasks as required, including asset movement tracking, network billing and allocation, and integration and interface status monitoring