Executive, IT Technical Support (Retail_F&B)

DKSH; Selangor; On-site; MYR 39,000 - 61,000; Full time

Job summary

DKSH in Malaysia seeks an Executive, IT Technical Support to ensure reliability of POS systems across retail outlets, manage outlet connectivity, and support data integration with mall servers.

You will deploy POS terminals, monitor networks, liaise with mall management, and coordinate with MYIT to implement backend scripts. This role requires a Diploma in IT and at least two years in IT management, with strong communication and detail orientation.

Qualifications

• Diploma in Information Technology or equivalent.
• Minimum 2 years IT managerial experience.
• Foundational knowledge of hardware components.
• Networking fundamentals.
• Proficiency in Microsoft Office.
• Excellent communication and attention to detail.

Responsibilities

• Plan, configure, and coordinate deployment of POS terminal sets to outlets, ensuring smooth rollout.
• Monitor and troubleshoot outlet network connections to maintain uptime.
• Liaise with shopping mall management to facilitate data integration with servers.
• Coordinate with MYIT team to develop backend scripts for data transfer across networks.
• Manage end-to-end POS operations, performance, and issue resolution.
• Review synchronization data accuracy across systems and rectify discrepancies.
• Administrative duties including asset movement tracking, network billing, and interface monitoring.

Skills

IT management

Analytical thinking

Communication skills

Multitasking

Interpersonal skills

Education

Diploma in Information Technology

Tools

POS deployment tools

Office software

Job description

Executive, IT Technical Support (Retail_F&B)

The Executive, IT Administration Support plays a key operational role in ensuring the reliability and performance of Information Technology (IT) infrastructure across DKSH's retail outlets. This position drives seamless business operations by maintaining Point of Sale (POS) systems, outlet connectivity, and data integration, contributing directly to the efficiency of DKSH's Sales function.

What You Will Deliver

Plan, configure, and coordinate the deployment of POS terminal sets to outlets, ensuring smooth and timely roll-out execution

Monitor and troubleshoot outlet network connections to maintain consistent system uptime and operational continuity

Liaise with shopping mall management teams to facilitate sales data integration with their respective servers

Coordinate with the MYIT team to develop and implement back-end scripts for seamless data transfer across networks to shopping mall servers

Manage end-to-end tasks related to POS operations, performance, and issue resolution

Review synchronization data accuracy across different systems and implement timely rectifications to address discrepancies

Administrative duties and coordination tasks as required, including asset movement tracking, network billing and allocation, and integration and interface status monitoring

What You Bring

Diploma in Information Technology or a relevant discipline, or an equivalent professional qualification

Minimum 2 years of IT experience in a managerial capacity

Foundational knowledge of hardware components and networking principles

Proficiency in Microsoft Office Suite

Strong analytical capabilities with a high level of accuracy and attention to detail

Ability to manage multiple priorities effectively in a dynamic and fast-paced environment

Excellent interpersonal and communication skills

Familiarity with office administration procedures

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.