Assistant Manager Client Management

DKSH; Petaling Jaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

DKSH in Malaysia is seeking an Assistant Manager, Client Management to oversee key client accounts and drive sustainable growth in the Consumer Goods business. You will build strong partnerships, resolve operational challenges, and co-develop strategies that deliver measurable results.

The role requires a Bachelor's degree in Business Administration, at least five years in a similar role with two in leadership, and fluency in English.

Qualifications

• Bachelor's degree in Business Administration or equivalent.
• Minimum five years in a similar role, with at least two years in management.
• Strong understanding of clients' industry and product portfolio.
• Proven client management and communication skills for long-term partnerships.
• Project management skills to deliver complex initiatives.
• Strong analytical background and statistical analysis knowledge.
• Cultural awareness in cross-country interactions.
• Fluency in English (written and spoken).
• Proficiency with Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Manage departmental budgets and costs in line with annual allocations.
• Develop and implement business and marketing plans with clients to drive profitability.
• Monitor client KPI performance and report against SLAs for accountability.
• Identify opportunities for new product introductions and expansions; manage renewals.
• Address operational issues and service complaints promptly to maintain trust.
• Plan regular business communications and review meetings with client teams.
• Lead and oversee team performance to meet goals and targets.
• Champion learning and development within Client Management practices.
• Handle administrative duties and coordination tasks as required.

Skills

Client relationship management

Communication skills

Project management

Cross-cultural teamwork

Analytical mindset

Education

Bachelor's degree in Business Administration

Job description

About The Role

The Assistant Manager, Client Management is responsible for managing client accounts to ensure seamless business integration and drive sustainable growth within DKSH's Consumer Goods business in Malaysia. This role creates lasting commercial impact by building strong client partnerships, resolving operational challenges, and co-developing strategies that deliver measurable results.

What You Will Deliver

• Manage departmental budgets and costs in line with annual allocations to ensure resources are deployed efficiently and effectively


• Develop and implement business and marketing plans in close coordination with clients to achieve shared business objectives and drive profitability


• Monitor and report client operational performance against Key Performance Indicators (KPIs) established in service level agreements to ensure accountability and continuous improvementIdentify and pursue opportunities for new product introductions and product expansion, and manage the contract renewal process to sustain long-term client partnerships


• Address and resolve clients' operational issues and service complaints promptly, minimizing disruption and maintaining client confidence


• Plan and facilitate regular business communications and review meetings with client management teams to maintain strategic alignment and drive mutual growth


• Serve as the primary DKSH representative to client management teams, facilitating resolution of ad hoc operational issues and escalating complex matters to senior management as appropriateLead and oversee team performance to drive consistent execution against function goals and targets


• Champion team learning and development in Client Management practices and DKSH values, while pursuing continuous self-improvement to strengthen leadership effectiveness


• Administrative duties and coordination tasks as required

What You Bring

• Bachelor's degree in Business Administration, or an equivalent degree


• Minimum five years of experience in a similar role, with at least two years in a managerial capacity


• Strong understanding of clients' industry, business landscape, and product portfolio


• Strong client management and communication skills with the ability to build and sustain productive, long-term partnerships


• Proven project management skills with the ability to deliver complex, multi-stakeholder initiatives effectively


• Strong analytical background and knowledge of statistical analysis methods


• Cultural awareness and sensitivity, particularly in cross-country and cross-cultural interactions


• Fluency in English, both written and spoken


• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Client Management.