Senior Executive Client Management Administration

DKSH; Selangor; On-site; MYR 56,000 - 100,000; Full time

Job summary

DKSH Malaysia seeks a Senior Executive, Client Management Administration to provide timely administrative support to the Client Management and Sales teams within the Consumer Goods business. This role ensures smooth operational coordination, accurate reporting, and responsive client service, contributing to high levels of client satisfaction and internal operational excellence.

You will coordinate with cross-functional teams, manage expenditures against budgets, prepare service-issue reports,

Qualifications

• Diploma or Degree in Business Administration, or an equivalent qualification.
• Minimum 2 years of experience in a similar role or FMCG industry.
• Strong understanding of clients' industry, business, and products.
• Basic client management skills with ability to handle routine enquiries and support client satisfaction.
• Proven analytical and quantitative skills with strong attention to data accuracy in reporting.
• Proficiency in office productivity tools including Excel, Word, PowerPoint and SAP ERP.
• Cultural awareness and sensitivity, especially in cross-country interactions.
• Fluency in local language and ideally English, both written and spoken.

Responsibilities

• Support day-to-day operating expenditures against budgets for efficient resource use.
• Maintain and prepare regular reports on service complaint management and tracking through resolution.
• Coordinate with key functions to gather, verify, and consolidate information for client and operational support.
• Respond to routine internal and client enquiries per guidelines and checklists.
• Identify and recommend process improvements to drive operational efficiency.
• Collaborate with IT, Client, and Operations teams to implement effective service solutions.
• Drive continuous self-development in Client Management practices and DKSH values.
• Handle administrative duties and coordination tasks as required.

Skills

Analytical skills

Attention to detail

Communication

Cross-cultural awareness

Budget management

Reporting

Education

Diploma or Degree in Business Administration

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

SAP

Job description

The Senior Executive, Client Management Administration is responsible for delivering timely and effective administrative support to the Client Management and Sales teams within DKSH's Consumer Goods business. This role ensures smooth operational coordination, accurate reporting, and responsive client service, contributing directly to high levels of client satisfaction and internal operational excellence.

• Support the management of day-to-day operating expenditures against budgets to ensure efficient and accountable use of resources


• Maintain and prepare regular reports on service complaint management, ensuring issues are accurately documented and tracked through to resolution


• Coordinate with key functions across the organization to gather, verify, and consolidate information required for effective client and operational support


• Respond to routine internal and client enquiries in accordance with established guidelines and checklists, ensuring accurate and timely communication


• Identify and recommend process improvements and enhancements within the area of responsibility to drive greater operational efficiency


• Collaborate with DKSH Information Technology (IT), Client, and Operations teams to identify and implement effective service solutions


• Drive continuous self-development in Client Management practices and DKSH values to enhance professional effectiveness


• Administrative duties and coordination tasks as required

• Diploma or Degree in Business Administration, or an equivalent qualification


• Minimum 2 years of experience in a similar role or within the Fast Moving Consumer Goods (FMCG) industry


• Strong understanding of clients' industry, business, and products


• Basic client management skills with the ability to handle routine enquiries and support client satisfaction effectively


• Proven analytical and quantitative skills with strong attention to accuracy in data compilation and reporting


• Proficiency in office productivity tools including Microsoft Excel, Word, PowerPoint, and SAP enterprise resource planning software


• Cultural awareness and sensitivity, particularly in cross-country and cross-cultural interactions


• Fluency in the local language and, ideally, in English, both written and spoken

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Client Management.

• Support the management of day-to-day operating expenditures against budgets to ensure efficient and accountable use of resources


• Maintain and prepare regular reports on service complaint management, ensuring issues are accurately documented and tracked through to resolution


• Coordinate with key functions across the organization to gather, verify, and consolidate information required for effective client and operational support


• Respond to routine internal and client enquiries in accordance with established guidelines and checklists, ensuring accurate and timely communication


• Identify and recommend process improvements and enhancements within the area of responsibility to drive greater operational efficiency


• Collaborate with DKSH Information Technology (IT), Client, and Operations teams to identify and implement effective service solutions


• Drive continuous self-development in Client Management practices and DKSH values to enhance professional effectiveness


• Administrative duties and coordination tasks as required