Retail IT Operations Lead — POS & Networking

DKSH; Selangor; On-site; MYR 39,000 - 61,000; Full time

Job summary

DKSH in Malaysia seeks an Executive, IT Technical Support to ensure reliability of POS systems across retail outlets, manage outlet connectivity, and support data integration with mall servers.

You will deploy POS terminals, monitor networks, liaise with mall management, and coordinate with MYIT to implement backend scripts. This role requires a Diploma in IT and at least two years in IT management, with strong communication and detail orientation.

Qualifications

• Diploma in Information Technology or equivalent.
• Minimum 2 years IT managerial experience.
• Foundational knowledge of hardware components.
• Networking fundamentals.
• Proficiency in Microsoft Office.
• Excellent communication and attention to detail.

Responsibilities

• Plan, configure, and coordinate deployment of POS terminal sets to outlets, ensuring smooth rollout.
• Monitor and troubleshoot outlet network connections to maintain uptime.
• Liaise with shopping mall management to facilitate data integration with servers.
• Coordinate with MYIT team to develop backend scripts for data transfer across networks.
• Manage end-to-end POS operations, performance, and issue resolution.
• Review synchronization data accuracy across systems and rectify discrepancies.
• Administrative duties including asset movement tracking, network billing, and interface monitoring.

Skills

IT management

Analytical thinking

Communication skills

Multitasking

Interpersonal skills

Education

Diploma in Information Technology

Tools

POS deployment tools

Office software

Job description

DKSH in Malaysia seeks an Executive, IT Technical Support to ensure reliability of POS systems across retail outlets, manage outlet connectivity, and support data integration with mall servers.

You will deploy POS terminals, monitor networks, liaise with mall management, and coordinate with MYIT to implement backend scripts. This role requires a Diploma in IT and at least two years in IT management, with strong communication and detail orientation.