Executive, IT Technical Support (Retail_F&B)

DKSH Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 42,000 - 64,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking an Executive, IT Administration Support to oversee POS systems, outlet connectivity, and data integration across DKSH's retail locations. The role ensures reliable IT infrastructure supporting sales operations and seamless data flows to mall servers.

The candidate will manage POS deployments, monitor networks, and liaise with mall management and the MYIT team to implement backend data transfer solutions, while handling administrative duties and asset tracking.

Qualifications

• Diploma in Information Technology or equivalent professional qualification.
• Minimum 2 years IT experience in a managerial capacity.
• Foundational knowledge of hardware components and networking principles.
• Proficiency in Microsoft Office Suite.
• Strong analytical capabilities with a high level of accuracy and attention to detail.
• Ability to manage multiple priorities effectively in a dynamic and fast-paced environment.
• Excellent interpersonal and communication skills.
• Familiarity with office administration procedures.

Responsibilities

• Plan, configure, and coordinate the deployment of POS terminal sets to outlets, ensuring smooth and timely roll-out execution
• Monitor and troubleshoot outlet network connections to maintain consistent system uptime and operational continuity
• Liaise with shopping mall management teams to facilitate sales data integration with their respective servers
• Coordinate with the MYIT team to develop and implement back-end scripts for seamless data transfer across networks to shopping mall servers
• Manage end-to-end tasks related to POS operations, performance, and issue resolution
• Review synchronization data accuracy across different systems and implement timely rectifications to address discrepancies
• Administrative duties and coordination tasks as required, including asset movement tracking, network billing and allocation, and integration and interface status monitoring

Skills

Analytical skills

Attention to detail

Communication skills

Multitasking

Education

Diploma in Information Technology

Tools

Microsoft Office Suite

POS systems

Networking basics

Job description

Executive, IT Technical Support (Retail_F&B)

The Executive, IT Administration Support plays a key operational role in ensuring the reliability and performance of Information Technology (IT) infrastructure across DKSH's retail outlets. This position drives seamless business operations by maintaining Point of Sale (POS) systems, outlet connectivity, and data integration, contributing directly to the efficiency of DKSH's Sales function.

What You Will Deliver

Plan, configure, and coordinate the deployment of POS terminal sets to outlets, ensuring smooth and timely roll-out execution

Monitor and troubleshoot outlet network connections to maintain consistent system uptime and operational continuity

Liaise with shopping mall management teams to facilitate sales data integration with their respective servers

Coordinate with the MYIT team to develop and implement back-end scripts for seamless data transfer across networks to shopping mall servers

Manage end-to-end tasks related to POS operations, performance, and issue resolution

Review synchronization data accuracy across different systems and implement timely rectifications to address discrepancies

Administrative duties and coordination tasks as required, including asset movement tracking, network billing and allocation, and integration and interface status monitoring

What You Bring

Diploma in Information Technology or a relevant discipline, or an equivalent professional qualification

Minimum 2 years of IT experience in a managerial capacity

Foundational knowledge of hardware components and networking principles

Proficiency in Microsoft Office Suite

Strong analytical capabilities with a high level of accuracy and attention to detail

Ability to manage multiple priorities effectively in a dynamic and fast-paced environment

Excellent interpersonal and communication skills

Familiarity with office administration procedures

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.