Executive, Technical Support

DKSH Group; Petaling Jaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

DKSH is seeking an Executive, Technical Support in Petaling Jaya to maintain POS systems and ensure reliable IT infrastructure across retail outlets. You will support outlet connectivity and data integration to enhance sales operations.

You will deploy POS terminals, monitor networks, coordinate with mall management, and collaborate with the MYIT team to implement data transfers and maintain end-to-end POS operations with precision.

Qualifications

• Diploma in Information Technology or an equivalent professional qualification.
• Minimum 2 years of IT experience in a managerial capacity.
• Foundational knowledge of hardware components and networking principles.
• Proficiency in Microsoft Office Suite.
• Strong analytical capabilities with high accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Familiarity with office administration procedures.

Responsibilities

• Plan, configure, and coordinate deployment of POS terminals to outlets.
• Monitor and troubleshoot outlet network connections for uptime.
• Coordinate with mall management for data integration.
• Work with MYIT to develop back-end data transfer scripts.
• Manage end-to-end POS operations and issue resolution.
• Review data synchronization accuracy and rectify discrepancies.
• Perform administrative duties including asset tracking and billing.

Skills

IT management

Networking basics

Hardware knowledge

MS Office

Analytical skills

Interpersonal skills

Multitasking

Office admin

Communication skills

Education

Diploma in Information Technology

Tools

POS systems

Job description

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Title: Executive, Technical Support

Location: Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Sales

Requisition Number: 245204

Description:

About The Role

The Executive, Technical Support plays a key operational role in ensuring the reliability and performance of Information Technology (IT) infrastructure across DKSH's retail outlets. This position drives seamless business operations by maintaining Point of Sale (POS) systems, outlet connectivity, and data integration, contributing directly to the efficiency of DKSH's Sales function.

What You Will Deliver

• Plan, configure, and coordinate the deployment of POS terminal sets to outlets, ensuring smooth and timely roll-out execution
• Monitor and troubleshoot outlet network connections to maintain consistent system uptime and operational continuity
• Liaise with shopping mall management teams to facilitate sales data integration with their respective servers
• Coordinate with the MYIT team to develop and implement back-end scripts for seamless data transfer across networks to shopping mall servers
• Manage end-to-end tasks related to POS operations, performance, and issue resolution
• Review synchronization data accuracy across different systems and implement timely rectifications to address discrepancies
• Administrative duties and coordination tasks as required, including asset movement tracking, network billing and allocation, and integration and interface status monitoring

What You Bring

• Diploma in Information Technology or a relevant discipline, or an equivalent professional qualification
• Minimum 2 years of IT experience in a managerial capacity
• Foundational knowledge of hardware components and networking principles
• Proficiency in Microsoft Office Suite
• Strong analytical capabilities with a high level of accuracy and attention to detail
• Ability to manage multiple priorities effectively in a dynamic and fast-paced environment
• Excellent interpersonal and communication skills
• Familiarity with office administration procedures

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.