Executive - Student Affairs Office (China)

Xiamen University Malaysia; Malaysia; Hybrid; MYR 30,000 - 54,000; Full time

Job summary

Xiamen University Malaysia is seeking a dedicated Student Services Coordinator to support Chinese students from orientation to graduation. You will assist with visa procedures, maintain student records, monitor academic progress, and collaborate with campus departments to ensure a smooth student experience.

The role requires strong communication in English and Chinese, proficiency with Microsoft Office, and an ability to adapt to changing needs in a dynamic university environment.

Qualifications

• Proficient in Microsoft Office and AI-assisted research tools.
• Bilingual proficiency in English and Chinese (reading and writing).
• Strong adaptability and communication skills; a background in psychology is a plus.

Responsibilities

• Organize and coordinate new Chinese student orientation to facilitate onboarding.
• Assist with visa application procedures and address pre-arrival inquiries.
• Maintain Chinese student files and documentation in compliance with requirements.
• Monitor academic progress and identify at-risk Chinese students.
• Collaborate with internal departments to support Chinese students throughout their studies.

Skills

MS Office

AI tools

English/Chinese

Job description

Full-time, Permanent

Role and Key Responsibilities

• Organize and coordinate new Chinese student orientation to facilitate smooth transition and onboarding for incoming Chinese students.
• Assist incoming Chinese students with new student visa application procedures, and address pre-arrival enquiries from students and their parents/guardians.
• Maintain and manage Chinese student files and documentation in compliance with institutional requirements.
• Monitor Chinese students' academic progress and implement early warning systems to identify Chinese students at risk of academic difficulties.
• Identify and provide targeted support services for Chinese students facing academic, personal, or adjustment challenges.
• Liaise between Chinese students and the visa department to facilitate annual visa renewal processes and visa cancellation procedures upon graduation.
• Assist graduating Chinese students with all graduation-related procedures and documentation requirements.
• Handle the dispatch and management of graduation certificates and official records for Chinese student alumni.
• Coordinate and collaborate with various internal departments to ensure seamless and comprehensive support for Chinese students.
• Continuously improve service quality and Chinese student experience through proactive communication and problem-solving.

Requirements / Qualifications

• Proficient in Microsoft Office and AI-assisted research tools
• Bilingual proficiency in English and Chinese (reading and writing)
• Strong adaptability and communication skills; a background in psychology is a plus

We thank all applicants for their expressed interest. However,ONLY shortlisted applicantswill be notified.