ASSISTANT OFFICER - RESIDENCE OPERATION

Curtin University Malaysia; Miri; On-site; MYR 27,900 - 44,640; Full time

Job summary

Curtin University Malaysia is seeking an Assistant Officer to provide operational and administrative support to the Residence Operation team. This position involves managing resident services, inspections, and basic administrative tasks to ensure a smooth functioning of the University's residential community. Candidates should have a relevant Certificate or Diploma, experience in customer service or residence operations, and good interpersonal skills. Speaking Mandarin is a plus. Join us to contribute to a positive living environment for students.

Qualifications

• Minimum education requirement is a Certificate or Diploma with relevant experience.
• Customer service, residence operations, or hospitality experience is an advantage.
• Good communication and interpersonal skills are essential.

Responsibilities

• Assist in daily residence operations and front-line support during peak periods.
• Support resident check-in and check-out processes, including key preparation.
• Conduct room audits and inspections, reporting issues as needed.
• Identify and report maintenance defects or safety concerns.
• Serve as a frontline contact for resident enquiries and operational issues.
• Maintain accurate records and assist in report preparation.

Skills

Customer service

Communication skills

Team collaboration

Basic administrative skills

Problem-solving

Education

Certificate or Diploma in Business Administration, Hospitality Management, or related field

Job description

The Assistant Officer provides frontline operational and administrative support to the Residence Operation team to ensure the smooth day-to-day functioning of the University’s residential community. The role supports residence operations, resident services, inspections, housekeeping coordination, and basic administrative tasks, contributing to a safe, orderly, and positive living environment for residents.

Key Responsibilities

Residence Operations Support

• Assist in daily residence operations, including front-line support during peak periods.
• Support resident check-in and check-out processes, including preparation of keys, access cards, and welcome materials.
• Assist with room audits, inspections, and documentation before, during, and after occupancy.
• Conduct basic spot checks of residence facilities and report issues to the Supervisor.

Facilities and Maintenance Coordination

• Identify and report maintenance defects, cleanliness issues, or safety concerns to the respective Supervisor and Senior Officer.
• Assist in raising maintenance requests through the relevant system and track progress as directed.
• Support the monitoring of fixed assets and assist with asset verification exercises.
• Assist in coordinating housekeeping arrangements for common areas, rooms, and check-out cleaning.
• Support inspections of common areas such as pantries, study rooms, staircases, walkways, and laundry areas.
• Report housekeeping service issues or resident feedback to the Supervisor and Senior Officer.

Residence Support and Communication

• Serve as a frontline contact for resident enquiries, requests, and basic operational issues.
• Assist in communicating operational notices, reminders, and updates to residents through approved channels.
• Support the implementation of residence rules and guidelines by reporting non-compliance or incidents.

Administration and Record-Keeping

• Maintain accurate records, checklists, inventories, and operational documentation.
• Assist in preparing basic reports, logs, and inspection records.
• Ensure proper filing and record management in accordance with University requirements.

Operational Support and Compliance

• Provide support during residence activities, town halls, or engagement initiatives.
• Assist during emergencies or incidents within the residence, following University procedures.
• Perform other duties, tasks, or special projects as reasonably directed by the Senior Officer or Management to support residence operations.

About you

• Minimum Certificate or Diploma in Business Administration, Hospitality Management, Facilities Management, or related field with relevant working experience.
• Experience in customer service, residence operations, hospitality, or facilities support is an advantage.
• Good communication and interpersonal skills.
• Ability to respond to resident enquiries professionally and courteously.
• Basic administrative and record-keeping skills.
• Ability to follow procedures, instructions, and operational guidelines accurately.
• Ability to work collaboratively in a team environment and take direction from supervisors.
• Basic understanding of health, safety, and compliance requirements in an operational setting.
• Experience working with students in an educational setting or institution.
• Being able to speak Mandarin is an added advantage.