Executive - Student Affairs Office (Student Accommodation)

Xiamen University Malaysia; Malaysia; On-site; MYR 48,000 - 72,000; Full time

Job summary

A leading educational institution in Malaysia is seeking a dedicated Accommodation Manager. The role involves managing inquiries and bookings, ensuring cleanliness, and maintaining relationships with residents. The ideal candidate will have a Bachelor's Degree, relevant experience is a plus, and proficiency in English, Bahasa Malaysia, and Mandarin is essential. Interested candidates can apply by emailing their CV to the provided contact. Shortlisted applicants will be notified.

Qualifications

• Bachelor's Degree or above in any field or equivalent.
• Minimum of 1 year experience in Accommodation Management is preferred.
• Be meticulous, proactive, and willing to take ownership of tasks.
• Excellent interpersonal and communication skills required.

Responsibilities

• Handle inquiries, bookings, and accommodation-related matters.
• Manage relationships with residents.
• Ensure accommodation is regularly cleaned and maintained.
• Review and revise accommodation terms regularly.
• Resolve residents' feedback regarding accommodation.
• Plan for room availability according to student population growth.
• Resolve residents’ feedback regarding accommodation.
• Plan for room availability of student accommodation according to growth of student population.
• Manage homestay or out-of-campus accommodation issues where necessary.
• Arrange the Assistant Warden's working schedule.
• Perform other related duties to ensure efficient functioning of the work unit.

Skills

Interpersonal communication skills

Proficiency in English

Proficiency in Bahasa Malaysia

Proficiency in Mandarin

Microsoft Word skills

Excel skills

PowerPoint skills

Google-related facilities skills

Education

Bachelor's Degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Google Workspace

Job description

Full-time

Role and Key Responsibilities

To handle inquiries, bookings, check-ins, check-outs, or other related matters regarding the University accommodation.

To handle and approve room changes according to a detailed review.

To ensure the accommodation and facilities are regularly cleaned and maintained.

To manage an active and collaborative relationship with all residents at all times.

To review and revise the accommodation terms and conditions regularly.

Perform regular or random spot checks to ensure the students have complied with the accommodation terms and conditions.

To resolve residents’ feedback regarding accommodation.

To plan for the room availability of the student accommodation according to the growth of the student population.

Manage homestay or out-of-campus accommodation issues (where necessary).

Arrange the assistant warden's working schedule.

Perform other related duties as assigned to ensure the efficient and effective functioning of the work unit.

Requirements / Qualifications

Bachelor's Degree or above in any field or equivalent.

A minimum of 1 year of relevant working experience in Accommodation Management will be an added advantage. Fresh graduates are welcome to apply.

Be meticulous, committed, proactive and willing to take ownership of assigned tasks.

Excellent interpersonal and effective communication skills.

Proficient in English, Bahasa Malaysia and Mandarin languages to effectively communicate with Mandarin-speaking clients.

Good at using Microsoft Word, Excel, PowerPoint and Google-related facilities.

Interested candidates are encouraged to email their CV, along with copies of academic transcripts and supporting documents, to [e-mail].

We thank all applicants for their expressed interest. However,ONLY shortlisted applicantswill be notified.