Executive, Regulatory Reporting & Compliance Unit (HK Support) | Contract

iFAST Global Hub AI Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Employee Share Options

Performance Shares

Bonus

Annual Salary Review

Job summary

ePension is seeking an Executive in Regulatory Reporting & Compliance Unit (HK Support) to join on a 1-year contract in Malaysia. You will handle MPFA inquiries, liaise with stakeholders, and improve regulatory processes to ensure timely, compliant operations.

The role requires 1–3 years in operations, compliance or regulatory reporting, plus a strong command of English, Mandarin and Cantonese). Fresh graduates with analytical ability are encouraged to apply.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, Risk Management, Information Systems or related discipline.
• 1–3 years in operations, compliance, risk management, regulatory reporting, or financial services preferred.
• Fresh graduates with strong analytical abilities encouraged to apply.

Responsibilities

• Investigate and manage enquiries, complaints, and regulatory cases from MPFA with timely resolution per SLAs.
• Liaise with MPFA, trustees, internal stakeholders and vendors to clarify details and resolve issues.
• Identify system defects and enhancement opportunities; work with IT and vendors to drive fixes.
• Design and review improvements to workflows to boost efficiency, accuracy and compliance.
• Prepare regulatory and management reports and analyses with high accuracy.
• Support strategic planning to improve processes, service quality and team performance.
• Assist in system enhancement projects: requirements, UAT, validation and implementation.
• Coordinate projects and provide management reporting and ad hoc support as required.
• Handle time-sensitive cases and escalations maintaining professionalism.

Skills

Regulatory reporting

Compliance

Risk management

Operations

Education

Bachelor's Degree

Job description

Executive, Regulatory Reporting & Compliance Unit (HK Support) | Contract

At ePension, we’re driving the future of retirement savings by transitioning the administration process into streamlined, digital platform. We’re looking for passionate, detail-oriented individuals to join our team and help us transform how Hong Kong’s workforce manages their retirement savings. This is a unique opportunity to be part of a fast-evolving industry and learn from the ground up in a dynamic, supportive environment. Ready to take the first step in your career with us?

Join us on a contract with the potential for renewal or permanent placement based on your performance!

Responsibilities:

Investigate and manage various enquiries, complaints, and regulatory cases received from the MPFA, ensuring timely resolution in accordance with service level agreements (SLAs).

Liaise directly with the MPFA, trustees, internal stakeholders, and external vendors to clarify case details, provide updates, and resolve operational issues.

Identify system defects, operational issues, and enhancement opportunities, and work closely with IT, system vendors, and business users to drive issue resolution.

Design, review, and recommend improvements to operational workflows to enhance efficiency, accuracy, and regulatory compliance.

Prepare regulatory reports, management reports, and case analyses with high accuracy and attention to detail.

Participate in strategic planning initiatives to improve operational processes, service quality, and overall team performance.

Support system enhancement projects, including requirement gathering, user acceptance testing (UAT), process validation, and implementation.

Assist supervisors in project coordination, management reporting, and other ad hoc assignments as required.

Handle time-sensitive cases and escalations while maintaining a high standard of professionalism and service quality.

Requirements:

Bachelor's Degree in Business Administration, Finance, Accounting, Risk Management, Information Systems, or related disciplines.

1–3 years of working experience in operations, compliance, risk management, regulatory reporting, financial services, or a related field is preferred.

Fresh graduates with strong analytical abilities are encouraged to apply.

Able perform well in a high-pressure environment against tight timelines.

Excellent command of spoken and written English, Mandarin and Cantonese to effectively communicate with Mandarin and Cantonese-speaking internal or external parties.

Knowledge of compliance, regulatory reporting, pension administration, or the financial services industry is an advantage.

Independent, analytical, meticulous and self-motivated.

Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.

Working Days: Monday to Friday (full day). Saturday is a half day, subject to business needs.

100% work in office.

This is a 1 year contract position, with the possibility of renewal or conversion to a permanent role based on performance.

Perks and benefits Employee Share Options / Performance Shares Bonus Annual Salary Review

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