Operations Executive (Pension Contribution & Termination) | HK Support

iFAST Global Hub AI Sdn Bhd

Kuala Lumpur

On-site

MYR 46,000 - 55,000

Full time

27 hours ago

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Benefits offered by this job

Employee Share Options / Performance

Bonus

Annual Salary Review

Job summary

iFAST Global Hub.ai is seeking an Operations Executive for Pension Contribution & Termination on a 1-year contract (renewal possible). The role focuses on data input, process management, and client communications to ensure smooth pension contributions and terminations.

The candidate must hold a finance-related degree, be detail-oriented, and capable of working in Malaysia with a 5.5-day work week. Office-based with potential shifts in Hong Kong-related schedules.

Qualifications

Diploma or bachelor’s degree in finance or related field or equivalent.
Strong attention to detail and accuracy in data entry and document verification.
Willingness to learn in a dynamic environment.
Excellent written and verbal English; Mandarin/Cantonese a plus.
Willingness to work on Malaysia public holidays per HK schedule.

Responsibilities

Data input and accuracy across transaction applications.
Follow transaction cycle processes: Registration, Enrollment, Data Modification to Payment.
Verify documents for completeness and regulatory compliance.
Communicate with clients to clarify missing information and provide guidance.
Investigate rejected applications and resolve issues with relevant teams.
Participate in UAT to validate system functionality and stability.
Handle inquiries on application status, accounts, and transactions.
Index and categorize documents; ensure correct account information.

Skills

Attention to detail

Data entry

Data verification

English proficiency

Team player

Work authorization

Education

Diploma or Bachelor in Finance/related

5.5-day work week requirement

Job description

Operations Executive (Pension Contribution & Termination) | HK Support

Join us on a 1 year contract with the potential for renewal or permanent placement based on your performance!

About us:

At ePension, we’re driving the future of retirement savings by transitioning the administration process into streamlined, digital platform. We’re looking for passionate, detail-oriented individuals to join our team and help us transform how Hong Kong’s workforce manages their retirement savings. This is a unique opportunity to be part of a fast-evolving industry and learn from the ground up in a dynamic, supportive environment. Ready to take the first step in your career with us? For Fresh Top Graduates, we will offer you at RM 4,500!

What You’ll Do:

As an ePension Operation Executive, you’ll be at the forefront of the transition to the platform, helping individuals and employers manage their account. You’ll play an important role in ensuring that every step of the process runs smoothly, from registration and enrollment to payments and claims.

Data Input and Accuracy

Accurately input transaction applications received. Ensure data entered into the system is correct and complete.

Process Management and Document Verification

Understand and follow each process in the transaction cycle, including Registration, Enrollment, Data Modification, Contribution, Payment, Termination, Transfer, Investment, Claim, Document Management and Enquiries.
Check documents submitted to ensure they are complete and in compliance with the regulations.

Compliance and Quality Assurance

Ensure strict adherence to regulations, internal guidelines, standard operating procedures (SOPs) and service level agreements (SLAs).
Collaborate with relevant team to resolve any discrepancies or issues.

Client Communication and Clarification

Make outbound calls or send correspondence to clarify any missing or unclear information in submitted applications.
Provide clear explanations and guidance to clients on how to complete their application.

Issue Investigation and Resolution

Investigate and analyze applications that have been rejected or failed validation.
Identify issues and work with relevant teams to resolve them in a timely and efficient manner.

User Acceptance Testing (UAT)

Participate in User Acceptance Testing (UAT) to validate system functionality and stability.
Work closely with the development teams to identify defects and ensure proper follow-up.

Inquiry Handling

Respond to inquiries regarding to transaction issues, application statuses, account balance and other related matters.
Investigate transaction issues and provide resolutions within the required SLAs.

Document Management

Index and categorize documents to ensure correct and accurate account information is associated with each application.
Perform investigations if an account cannot be located or matched during document indexing.

Payment Processing and Matching

Process payments and ensure they are properly matched with contributions within the required timelines.
Ensure all payment-related tasks comply with internal standards and regulatory requirements.

We are looking for a team member with:

A diploma or bachelor’s degree in finance or a related field, or an equivalent combination of education and experience, is required.
Strong attention to detail and accuracy in data entry and document verification.
Willingness to adapt and learn in dynamic and transitional environment.
Strong organizational, time-management and problem-solving skills to handle multiple tasks and meet deadlines.
A proactive team player with the ability to work collaboratively.
Excellent written and verbal proficiency in English is required. The ability to read or communicate in Mandarin and/or Cantonese is a plus point.
Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.
5.5-day work week: Monday to Friday (full day) and Saturdays (half day).
100% work in office. Able to work on shift arrangement.

Information Technology Services 101-1,000 employees

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.

Perks and benefits