Executive, People Services

DKSH; Selangor; On-site; MYR 67,000 - 112,000; Full time

Job summary

DKSH Malaysia is seeking a capable professional to oversee and support the end-to-end operations of People Services across the business units. You will manage day-to-day HR processes, ensure SLA compliance, drive process improvements, and collaborate with stakeholders to deliver accurate data, contracts, onboarding, payroll inputs, and reports from our The Ascent HQ in Kelana Jaya.

This role requires a Bachelor's in HR, at least 2 years in People Operations, and the ability to work at the HQ in

Qualifications

• Bachelor's degree in HR or related discipline.
• Minimum 2 years' experience in People Operations.
• Must be able to work in Kelana Jaya, The Ascent (HQ).

Responsibilities

• Oversee day-to-day operational support for recruitment administration, contracts, onboarding, benefits administration, and data management.
• Ensure data inputs and document compilation meet SLA requirements.
• Build and maintain relationships with stakeholders and ensure effective cross-functional communication.
• Ensure compliance with legal and regulatory requirements related to HR operations.
• Inform payroll and compensation & benefits on changes to employee records and resignations.
• Drive process improvements and automation to increase efficiency and reduce costs.
• Lead system enhancement or process alignment projects across all business units.

Skills

HR knowledge

Interpersonal skills

Communication

Negotiation

Operations management

Education

Bachelor's degree in HR or related field

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibility

Job Summary

To oversee and support the end-to-end operations of People Services, ensuring efficient execution of HR processes across the business unit/function

General Responsibilities

• Provide day-to-day operational support such as recruitment administration, contract, letter preparation, data management of employees, movement, promotion, onboarding, benefits administration, PM, reports, and ad hoc requests.
• Ensure data inputs and compiling documents are within SLA.
• Build and maintain strong relationships with key stakeholders and ensure effective communication and collaboration across the organization.
• Ensure compliance with all legal and regulatory requirements related to the operations.
• Inform payroll & C&B on changes to employees’ record movements & resignation list.
• Practice standardized work methods to drive consistency and efficiency.
• Drive process improvements and automation initiatives to increase operational efficiency and reduce costs.
• Lead and involve in projects for system enhancement or process alignment across all Business Units.
• Understand the full scope of tasks (100%) in each Business Unit.
• To drive completion timeline for requests and reports.
• Manage requests within SLA timeline.
• Verify Buddy check tasks.
• Respond effectively to business demand.
• Develop and update relevant SOP/Job Aids documentation for ongoing Operations usage.
• Oversee daily operations of People Services.

Functional Skills And Knowledge

• Strong knowledge of Human Resources management principles and practices.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to manage operations across multiple business units effectively.
• Based in Headquarters with oversight of cross-functional HR activities.

Requirements

• Bachelor's degree in HR or equivalent / any other relevant disciplines.
• Minimum 2 years’ related working experience in People Operations.
• Must be able to work in Kelana Jaya, The Ascent (HQ).