Executive - Customer Services (Property Vacant Possession & Defect Management)

Sunway Berhad; Subang Jaya; On-site; MYR 52,000 - 68,000; Full time

Job summary

Sunway Property, the property arm of Sunway Group, seeks an Executive in Customer Services to manage Vacant Possession and defect processes. You will handle pre-delivery inspections, coordinate with contractors, buyers, and management bodies to ensure timely defect rectification and high customer satisfaction.

The role requires 1–2 years in related fields and a Diploma/Degree in property-related disciplines, with strong MS Office and organizational skills for meticulous record-keeping.

Qualifications

• Diploma or degree in property/real estate
• 1-2 years in property development customer service or related field

Responsibilities

• Schedule and conduct pre-delivery inspections (PDI) of properties.
• Follow up with contractors to resolve VP issues.
• Manage VP appointments for handover to buyers.
• Attend to defects reported by buyers and ensure timely rectification.
• Verify defects meet quality standards.
• Provide excellent customer service with timely updates.
• Coordinate with contractors, COW, consultants, and PM dept to resolve defects.
• Maintain records and tracking systems for complaints and inspections.
• Prepare reports on product quality and defect management.
• Attend Residents' Association or Management Corporation when required.

Skills

Strong communication

Interpersonal skills

Analytical thinking

Problem solving

Customer service

MS Office

Organizational skills

Record keeping

Independence

Stakeholder coord

Education

Property/Real Estate degree

Job description

Executive - Customer Services (Property Vacant Possession & Defect Management)

Sunway Property is the property arm of Sunway Group which was established in 1974, and is now one of Malaysia’s top multinational property-construction. Our unique business model 'Build, Own, Operate' powers our ability as a Master Community Developer to create a unique win-win proposition through sustainable communities where future generations can continue to thrive.

Community Builder, Entrepreneurship, and Enriching Lives are the values that continue to drive our community-centric focus and to deliver unrivalled products in the industry that not only serves the needs of today’s generation but for generations to come. Today, we have delivered an extensive portfolio of properties in growth markets such as Malaysia, China, Singapore, Cambodia, and Vietnam.

Check us out further at www.sunwayproperty.com!

About Sunway Property

Sunway Property is the property arm of Sunway Group which was established in 1974, and is now one of Malaysia’s top multinational property-construction. Our unique business model 'Build, Own, Operate' powers our ability as a Master Community Developer to create a unique win-win proposition through sustainable communities where future generations can continue to thrive.

Community Builder, Entrepreneurship, and Enriching Lives are the values that continue to drive our community-centric focus and to deliver unrivalled products in the industry that not only serves the needs of today’s generation but for generations to come. Today, we have delivered an extensive portfolio of properties in growth markets such as Malaysia, China, Singapore, Cambodia, and Vietnam.

Check us out further at www.sunwayproperty.com!

Your Role in Brief

We’re looking for an experienced individual to attend to and follow-up on purchaser queries and/or complaints to achieve increased customer engagement and satisfaction.

Your Key Accountabilities

• Schedule and conduct pre-delivery inspections (PDI) of completed properties.

• Follow up with contractors to ensure all issues are fully resolved before Vacant Possession (VP).

• Arrange and manage VP appointments to hand over properties to buyers.

• Attend to defects reported by buyers and ensure timely and proper rectification.

• Verify that defect rectification meets quality standards.

• Deliver excellent customer service by responding to buyer inquiries, providing timely updates, and managing expectations professionally.

• Coordinate with contractors, Clerk of Works (COW), consultants, and project management department to resolve defects efficiently.

• Maintain accurate records and tracking systems to ensure complaints are addressed and resolved within set timeframes, including detailed documentation of inspections, defects, rectifications, and communications.

• Assist in preparing reports and documentation related to product quality and defect management.

• Attend to the Residents' Association, Joint Management Body (JMB), or Management Corporation (MC) when required.

To be successful in this role, you are likely to possess:

Qualification

• Diploma or Degree in Property Management, Real Estate, Construction Management, Business Administration, or related fields

Experience

• Minimum 1 to 2 years of related working experience in property development customer service, property management, construction, or related field.

• Basic understanding of building construction, defects, and inspection processes.
  

Technical Skills

• Strong communication and interpersonal skills to manage buyer relationships effectively.

• Detail-oriented with good organisational and record-keeping skills.

• Ability to work independently, manage multiple tasks, and coordinate with various shareholders.

• Customer oriented and strong relationship building abilities

• Proficient in MS Office (Excel, Words, PowerPoint, etc.)

Behavioural Competency

• Interpersonal & Communication Skills

• Analytical Thinking & Problem Solving

• Result Focused

• Customer Focused

• Continuous Learning