Customer Relations Executive (Property Developer) (JB)

Mayland Group of Companies; Johor Bahru; On-site; MYR 40,000 - 54,000; Full time

Job summary

Mayland Group of Companies in Johor Bahru, Malaysia is seeking a Customer Relations Executive (Property Developer). The role focuses on attending customer enquiries and complaints, coordinating with multiple departments and ensuring timely resolution.

Responsibilities include arranging purchaser appointments before VP, supervising defect rectification, and managing daily operations of the Customer Service Office.

Qualifications

• Diploma or degree in Business Administration/PR or related field.
• 3–5 years of relevant experience, preferably in property development or hospitality.
• Proficiency in Bahasa Malaysia and English (written and spoken).

Responsibilities

• Attend and handle all customers' complaints and enquiries and ensure timely resolution.
• Coordinate with Project, Sales, Sales Admin and Property Management for related matters.
• Arrange appointments with purchasers before VP issuance and conduct handover of keys.
• Coordinate defect rectification works and ensure timely field defect closure.
• Plan and oversee daily running of the Customer Service Office.
• Follow up on project rectification status and participate in joint/pre-inspection with purchasers.
• Perform other ad-hoc tasks as required.

Skills

Customer service excellence

Language proficiency (BM & English)

Problem solving

Education

Diploma or Degree in Business Administration/PR

Job description

Customer Relations Executive (Property Developer) (JB)

Mayland Group of Companies - Johor Bahru, Johor

To attend and handle all customers/purchasers' complaints/enquiries and ensure that the enquiries and complaints are resolved.

To coordinate/liaise with inter-departments i.e. Project, Sales, Sales Admin and Property Management related matters, defect rectification and take follow-up actions in a timely manner.

To arrange an appointment with the purchaser prior to the issuance of vacant possession (VP) and conduct the handing over of property's keys as per the schedule.

Coordination of defect rectification works to ensure that all field defects are rectified on time.

Plan and ensure daily smooth running of Customer Service Office.

To follow up on project rectification status, update and participate in joint/pre-inspection of property with purchasers.

Any other ad-hoc task as and when required.

Job Requirements

• Diploma or Degree in Business Administration/PR or any other related qualifications.
• At least 3-5 years relevant experience, preferably in Property Development/Customer Service/Hospitality industry.
• Possess good command of written and spoken in Bahasa Malaysia and English.
• Excellent PR and customer service experience.
• Able to identify customer service issues and address the issues tactfully.
• Applicants should be Malaysian citizens or hold relevant residence status.