Property Defects & VP Customer Care Executive

Sunway Property; Subang Jaya; On-site; MYR 72,000 - 110,000; Full time

Job summary

Sunway Property is seeking an experienced Executive - Customer Services to attend to purchaser queries, manage Vacant Possession (VP), and oversee defect management for delivered properties.

You will coordinate with contractors, Clerk of Works, and management teams to conduct PDIs, track defects, and ensure timely, quality rectifications while maintaining detailed records and documentation.

Qualifications

• Diploma or Degree in Property Management, Real Estate, Construction Management, Business Administration, or related fields.
• Minimum 1–2 years of related working experience in property development customer service or property management.
• Basic understanding of building construction, defects, and inspection processes.

Responsibilities

• Schedule and conduct pre-delivery inspections (PDI) of completed properties.
• Follow up with contractors to ensure all issues are fully resolved before Vacant Possession (VP).
• Arrange and manage VP appointments to hand over properties to buyers.
• Attend to defects reported by buyers and ensure timely and proper rectification.
• Verify that defect rectification meets quality standards.
• Deliver excellent customer service by responding to buyer inquiries, providing timely updates, and managing expectations professionally.
• Coordinate with contractors, Clerk of Works (COW), consultants, and project management department to resolve defects efficiently.
• Maintain accurate records and tracking systems to ensure complaints are addressed and resolved within set timeframes, including detailed documentation of inspections, defects, rectifications, and communications.
• Assist in preparing reports and documentation related to product quality and defect management.
• Attend to the Residents' Association, Joint Management Body (JMB), or Management Corporation (MC) when required.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Organisational skills

Independent worker

Customer oriented

Education

Property Management degree/diploma

Job description

Sunway Property is seeking an experienced Executive - Customer Services to attend to purchaser queries, manage Vacant Possession (VP), and oversee defect management for delivered properties.

You will coordinate with contractors, Clerk of Works, and management teams to conduct PDIs, track defects, and ensure timely, quality rectifications while maintaining detailed records and documentation.