Executive, Customer Care & Property Management (1 year Contract)

Setia Awan Land Services Sdn Bhd; Petaling Jaya; On-site; MYR 33,000 - 50,000; Full time

Job summary

Setia Awan Land Services Sdn Bhd is seeking an Executive, Customer Care & Property Management on a 1-year contract to manage customer interactions and oversee post-sales property services. The role involves coordinating handovers, conducting pre-delivery inspections, and ensuring timely responses to inquiries across Malaysia.

Requirements include a diploma or degree in Business Admin/Management or Civil Engineering, with at least 1 year in property development or customer servicing.

Qualifications

• Candidate must possess at least Diploma, Advanced/ Higher/ Graduate Diploma, Bachelor's Degree in Business Admin, Business Management, Engineering (Civil) or equivalent.
• 1 year of working experience in Property Developer or Customer Servicing is required.
• Excellent command of written and spoken English; Bahasa Malaysia is an added advantage.

Responsibilities

• Handle customer interactions face-to-face, by phone and email.
• Respond to CCPM inquiries or problems in a timely fashion.
• Coordinate pre-delivery inspections and property handovers.
• Monitor site upkeep and liaise with project dept. and contractors to ensure quality work.
• Manage customer service through liability/warranty period and resolve complaints within agreed time frames.

Skills

Customer focus

Problem solving

Communication

Interpersonal skills

Team player

English proficiency

Bahasa Malaysia proficiency

Education

Bachelor's/ Diploma in Business Admin/Management or Civil Engineering

Tools

ISO 9001 knowledge

Job description

Executive, Customer Care & Property Management (1 year Contract)

Responsible in taking care of all customer facing interactions – Face to Face, over the phone & email.

Responds to Customer Care & Property Management (CCPM) user inquiries or reported problems in a timely fashion.

Preparation for handing over property before CCC e.g. Hire property management company, handing over kid, forms.

Carry out (PDI) Pre-Delivery Inspection of properties – monitoring and updating status of overall project to CRM Manager

To be responsible for customer service and experience from the period of after sales until end of liability period.

Attending and servicing customers throughout the liability/warranty period in terms of complaints and problems faced at site and resolving the same within a stipulated time frame.

Monitor upkeep of the entire project site i.e. security, landscape, street lighting and cleaning.

Liaison with Project Dept. and Contractors to ensure timely and quality work carried out to achieve customer satisfaction.

Before handing over keys liaison with sales admin on collection and bank release full payment.

To ensure the upkeep of all incoming enquiries and complaints to CCPM through all touchpoints and provide a status update to the CCPM Head within the agreed timeframe.

Requirements:

Candidate must possess at least Diploma, Advanced/ Higher/ Graduate Diploma, Bachelor's Degree in Business Admin, Business Management, Engineering (Civil) or equivalent.

At least 1 year(s) of working experience with experience with Property Developer or Customer Servicing is required for this position.

Customer focus and centricity, problem solving and process improvement skills.

Good communication and interpersonal skills.

Committed to deadline and able to work independently.

Good team player and self-motivated.

Has knowledge with ISO 9001 Frameworks.

Excellent command of written and spoken in English.

Fluent in Bahasa Malaysia (written and spoken) is an added advantage

Willing to travel across Malaysia.

This is a 1-year renewable contract role with a high possibility of conversion to permanent employment, depending on performance.

Setia Awan is one of Malaysia’s leading property developers.

With more than two decades of experience in the industry, Setia Awan aims to consistently offer its customers a comprehensive array of high quality and innovative properties.

Keeping true to its tagline, For Quality Lifestyles, Setia Awan develops properties that are good value for money, ranging from affordable properties to luxury developments.

Over the years, Setia Awan has diversified from operating primarily as a property developer to incorporating other related businesses.

To date, the Setia Awan group comprises four main divisions – property development, hotels and resorts, property management and plantation

Setia Awan is one of Malaysia’s leading property developers.

With more than two decades of experience in the industry, Setia Awan aims to consistently offer its customers a comprehensive array of high quality and innovative properties.

Keeping true to its tagline, For Quality Lifestyles, Setia Awan develops properties that are good value for money, ranging from affordable properties to luxury developments.

Over the years, Setia Awan has diversified from operating primarily as a property developer to incorporating other related businesses.

To date, the Setia Awan group comprises four main divisions – property development, hotels and resorts, property management and plantation

Setia Awan is one of Malaysia’s leading property developers.

With more than two decades of experience in the industry, Setia Awan aims to consistently offer its customers a comprehensive array of high quality and innovative properties.

Keeping true to its tagline, For Quality Lifestyles, Setia Awan develops properties that are good value for money, ranging from affordable properties to luxury developments.

Over the years, Setia Awan has diversified from operating primarily as a property developer to incorporating other related businesses.

To date, the Setia Awan group comprises four main divisions – property development, hotels and resorts, property management and plantation

What can I earn as a Customer Care Executive

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Care Executive?
• How much notice are you required to give your current employer?
• Are you willing to travel for this role when required?
• How many years' experience do you have in the real estate industry?