Executive - Customer Services (Property Vacant Possession & Defect Management)

Sunway Property; Subang Jaya; On-site; MYR 72,000 - 110,000; Full time

Job summary

Sunway Property is seeking an experienced Executive - Customer Services to attend to purchaser queries, manage Vacant Possession (VP), and oversee defect management for delivered properties.

You will coordinate with contractors, Clerk of Works, and management teams to conduct PDIs, track defects, and ensure timely, quality rectifications while maintaining detailed records and documentation.

Qualifications

• Diploma or Degree in Property Management, Real Estate, Construction Management, Business Administration, or related fields.
• Minimum 1–2 years of related working experience in property development customer service or property management.
• Basic understanding of building construction, defects, and inspection processes.

Responsibilities

• Schedule and conduct pre-delivery inspections (PDI) of completed properties.
• Follow up with contractors to ensure all issues are fully resolved before Vacant Possession (VP).
• Arrange and manage VP appointments to hand over properties to buyers.
• Attend to defects reported by buyers and ensure timely and proper rectification.
• Verify that defect rectification meets quality standards.
• Deliver excellent customer service by responding to buyer inquiries, providing timely updates, and managing expectations professionally.
• Coordinate with contractors, Clerk of Works (COW), consultants, and project management department to resolve defects efficiently.
• Maintain accurate records and tracking systems to ensure complaints are addressed and resolved within set timeframes, including detailed documentation of inspections, defects, rectifications, and communications.
• Assist in preparing reports and documentation related to product quality and defect management.
• Attend to the Residents' Association, Joint Management Body (JMB), or Management Corporation (MC) when required.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Organisational skills

Independent worker

Customer oriented

Education

Property Management degree/diploma

Job description

Executive - Customer Services (Property Vacant Possession & Defect Management)

Sunway Property is the property arm of Sunway Group which was established in 1974, and is now one of Malaysia’s top multinational property-construction. Our unique business model 'Build, Own, Operate' powers our ability as a Master Community Developer to create a unique win-win proposition through sustainable communities where future generations can continue to thrive.

Community Builder, Entrepreneurship, and Enriching Lives are the values that continue to drive our community-centric focus and to deliver unrivalled products in the industry that not only serves the needs of today’s generation but for generations to come. Today, we have delivered an extensive portfolio of properties in growth markets such as Malaysia, China, Singapore, Cambodia, and Vietnam.

Check us out further at www.sunwayproperty.com!

Your Role in Brief

We’re looking for an experienced individual to attend to and follow-up on purchaser queries and/or complaints to achieve increased customer engagement and satisfaction.

Your Key Accountabilities

Schedule and conduct pre-delivery inspections (PDI) of completed properties.

Follow up with contractors to ensure all issues are fully resolved before Vacant Possession (VP).

Arrange and manage VP appointments to hand over properties to buyers.

Attend to defects reported by buyers and ensure timely and proper rectification.

Verify that defect rectification meets quality standards.

Deliver excellent customer service by responding to buyer inquiries, providing timely updates, and managing expectations professionally.

Coordinate with contractors, Clerk of Works (COW), consultants, and project management department to resolve defects efficiently.

Maintain accurate records and tracking systems to ensure complaints are addressed and resolved within set timeframes, including detailed documentation of inspections, defects, rectifications, and communications.

Assist in preparing reports and documentation related to product quality and defect management.

Attend to the Residents' Association, Joint Management Body (JMB), or Management Corporation (MC) when required.

To be successful in this role, you are likely to possess:

Qualification

Diploma or Degree in Property Management, Real Estate, Construction Management, Business Administration, or related fields

Experience

Minimum 1 to 2 years of related working experience in property development customer service, property management, construction, or related field.

Basic understanding of building construction, defects, and inspection processes.

Technical Skills

Strong communication and interpersonal skills to manage buyer relationships effectively.

Detail-oriented with good organisational and record-keeping skills.

Ability to work independently, manage multiple tasks, and coordinate with various shareholders.

Customer oriented and strong relationship building abilities

Behavioural Competency

Interpersonal & Communication Skills

Analytical Thinking & Problem Solving

Result Focused

Customer Focused

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services More than 10,000 employees

BUILDING ENDURING COMMUNITIES

Established in 1974, Sunway Group is one of Malaysia’s largest conglomerates with core interests in real estate, construction, education, healthcare, retail and hospitality, with a unique build-own-operate business model. We are committed to the 17 United Nations Sustainable Development Goals and continue to align our business strategies towards mininising environmental impact, and advancing economic and social progress. With a presence in more than 50 locations primarily in the Asia region, Sunway Group comprises 13 business divisions – real estate, construction, retail, hospitality, leisure, healthcare, education, financial and investment services, trading and manufacturing, building materials, quarrying, Real Estate Investment Trust (REIT) and digital.

In all that we do, we are driven by our core values of Integrity, Humility and Excellence.

BUILDING ENDURING COMMUNITIES

Established in 1974, Sunway Group is one of Malaysia’s largest conglomerates with core interests in real estate, construction, education, healthcare, retail and hospitality, with a unique build-own-operate business model. We are committed to the 17 United Nations Sustainable Development Goals and continue to align our business strategies towards mininising environmental impact, and advancing economic and social progress. With a presence in more than 50 locations primarily in the Asia region, Sunway Group comprises 13 business divisions – real estate, construction, retail, hospitality, leisure, healthcare, education, financial and investment services, trading and manufacturing, building materials, quarrying, Real Estate Investment Trust (REIT) and digital.

In all that we do, we are driven by our core values of Integrity, Humility and Excellence.

What can I earn as a Customer Service Executive