Senior Executive - Customer Care Coordination

1 Pavilion Property Consultancy Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

1 Pavilion Property Consultancy Sdn Bhd is seeking a Senior Executive - Customer Care Coordination to manage VP processes from preparation through defect submission.

This role includes pre-inspection support, ensuring units are clean and ready, and briefing Purchasers on handover procedures. You will coordinate with main contractors, manage the Pro-Fix app, and track defect rectifications within timelines, while maintaining meticulous records.

Qualifications

• Diploma required with relevant experience.
• Excellent communication and interpersonal abilities.
• Strong organizational skills and attention to detail.
• Mandarin language fluency is essential for client communication.

Responsibilities

• Execute and manage VP processes from preparation to defects submission.
• Assist pre-inspection and compile pre-VP defects for submission.
• Ensure units are in excellent condition and clean before VP.
• Coordinate handover briefings and Purchaser support for VP.
• Manage Pro-Fix app appointments and defect submissions.
• Coordinate rectification works and track timely closure of defects.
• Liaise with contractors and departments to communicate defect details.
• Maintain accurate records and up-to-date filing for retrieval.
• Provide regular updates to Purchasers on defect status.

Skills

Communication skills

Interpersonal skills

Organizational skills

Team player

Mandarin proficiency

Education

Diploma holder in any field

Job description

Senior Executive - Customer Care Coordination

Execute and manage the full vacant possession (VP) processes from the preparation (before VP) to submission of defects by Purchasers.

To assist in conducting pre-inspection of units before VP including but not limited to pre-VP defects compilation for submission to Project/Main Contractor.

Ensuring all units are in excellent condition including cleanliness before VP appointment.

Inspect units cleared by Resident Architects for Owners’ inspection.

Brief Purchasers on the handover and defect submission processes, and attend to Purchasers for VP property handover.

Manage Pro-Fix app – Appointment and Defect submission.

Coordinate and manage defect rectification works to ensure all defects filed are rectified within the stipulated time frame.

Liaise with relevant departments / parties, including main contractors to communicate defect details and coordinate rectification efforts.

Ensure all records, data and information are recorded accurately and file up to date for easy retrieval.

Maintain good tracking system to ensure complaints are closed and signed off by relevant parties within stipulated time frame.

Provide regular and transparent updates to Purchasers on the status of defect rectification works.

Skills and Knowledge:

Excellent communication and interpersonal skills.

Strong organizational abilities, with attention to detail.

Pleasant personality.

Team player with effective collaboration skills.

Proficiency in spoken and written Mandarin is a requirement for this role to effectively communicate with Mandarin-speaking clients.

Requirements:

Minimum Diploma holder in any field

Must possess at least 5 years relevant experience.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

1 Pavilion Property Consultancy Sdn Bhd is a growing property and marketing consultancy specialized in

commercial and high-end residential properties. We provide full-fledged consultancy services including design development, marketing development and project sales and marketing.

1 Pavilion is managed by a group of dedicated professionals with vast experience in property development and management services to build a collection of innovative and premium lifestyle properties mostly located in the prime area of Kuala Lumpur. Our extensive client networking covers the local front as well as overseas market.

Notable development projects currently undertaken by the company include the prestigious Banyan Tree Signatures Pavilion Kuala Lumpur, a unique brand collaboration between Banyan Tree Holdings and Pavilion Kuala Lumpur. Another high-end development, Pavilion Hilltop is located in the heart of Mont Kiara, the global address of international communities.

The success of past projects is a testimony of our capabilities and commitment to continuously developing, enhancing and sustaining the value of properties in all of our development portfolios.

1 Pavilion Property Consultancy Sdn Bhd is a growing property and marketing consultancy specialized in

commercial and high-end residential properties. We provide full-fledged consultancy services including design development, marketing development and project sales and marketing.

1 Pavilion is managed by a group of dedicated professionals with vast experience in property development and management services to build a collection of innovative and premium lifestyle properties mostly located in the prime area of Kuala Lumpur. Our extensive client networking covers the local front as well as overseas market.

Notable development projects currently undertaken by the company include the prestigious Banyan Tree Signatures Pavilion Kuala Lumpur, a unique brand collaboration between Banyan Tree Holdings and Pavilion Kuala Lumpur. Another high-end development, Pavilion Hilltop is located in the heart of Mont Kiara, the global address of international communities.

The success of past projects is a testimony of our capabilities and commitment to continuously developing, enhancing and sustaining the value of properties in all of our development portfolios.

What can I earn as a Customer Care Executive