Executive, Customer Service & CRM

RADIANT CODE SDN. BHD.; Petaling Jaya; On-site; MYR 36,000 - 54,000; Full time

Job summary

RADIANT CODE SDN. BHD. is seeking a CRM & Customer Service Executive to manage customer relationships across channels, execute CRM strategies, and support the full lifecycle from inquiry to post-purchase care.

You will handle chat flows, train AI chatbot responses, assist with orders, track shipments, and manage returns while maintaining high customer satisfaction.

Qualifications

• Experience in a customer service role, preferably in the food & beverage industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Positive attitude and a strong commitment to customer satisfaction.

Responsibilities

• Plan and execute chat flows to draw customers for sales and repeat purchase
• Train and improve AI chatbot responses to enhance customer engagement and support
• Provide timely responses to customer inquiries via chat, ensuring a positive customer experience
• Help customers with placing orders, tracking shipments, and providing updates as needed
• Manage the entire returns and refunds process, including issuing return instructions, processing refunds, and ensuring customer satisfaction
• Address and resolve customer complaints via chat, email and phone calls
• Regularly update inventory levels in the system to reflect current stock availability and ensure accurate stock counts
• Continuously monitor stock levels to ensure optimal inventory levels are maintained and prevent stockouts or overstock situations

Skills

Customer service

Communication

Problem solving

Multitasking

Interpersonal skills

Attention to detail

Education

High school diploma

Job description

This is a CRM & Customer Service Executive position within a growing E-Commerce team. You will manage customer relationships through multiple channels, execute CRM strategies, and support the full customer lifecycle from inquiry to post-purchase support.

Key responsibilities

Plan and execute chat flows to draw customers for sales and repeat purchase

Train and improve AI chatbot responses to enhance customer engagement and support

Provide timely responses to customer inquiries via chat, ensuring a positive customer experience

Help customers with placing orders, tracking shipments, and providing updates as needed

Manage the entire returns and refunds process, including issuing return instructions, processing refunds, and ensuring customer satisfaction

Address and resolve customer complaints via chat, email and phone calls

Regularly update inventory levels in the system to reflect current stock availability and ensure accurate stock counts

Continuously monitor stock levels to ensure optimal inventory levels are maintained and prevent stockouts or overstock situations

About you

High school diploma or equivalent; additional education or certification in customer service is a plus

Proven experience in a customer service role, preferably in the food & beverage industry

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to handle multiple tasks and work in a fast-paced environment

Positive attitude and a strong commitment to customer satisfaction

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Practice good business ethics and with full commitment to deliver the best to our customers. We assure our organic products stay organic from source.

We are committed in providing foods that are Organic Certified, Genuine, Safest and Highest quality from around the world to our customers' table.

In line with our expansion plan, we welcome suitable qualified individuals, who are serious to strive for career advancement to apply for following positions,

We are the first importer, distributor and wholesaler of organic foods in Malaysia that receives organic certification since year 2000.

Practice good business ethics and with full commitment to deliver the best to our customers. We assure our organic products stay organic from source.

We are committed in providing foods that are Organic Certified, Genuine, Safest and Highest quality from around the world to our customers' table.

In line with our expansion plan, we welcome suitable qualified individuals, who are serious to strive for career advancement to apply for following positions,

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