ASSISTANT MANAGER (CUSTOMER SERVICE OPERATION)

MERISON (M) SDN BHD; Pahang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Merison (M) Sdn Bhd, Malaysia, seeks an experienced Assistant Manager – Customer Service Operations to oversee daily CS activities, ensure accurate order processing, invoicing, and returns management, and coordinate with Finance, Sales, Warehouse, and customers.

The role requires a Diploma/Degree and at least three years of supervisory experience, preferably in FMCG or related industries. Strong leadership and Excel skills are essential.

Qualifications

• Diploma/Degree in Business Administration, Sales & Marketing, or related field.
• Minimum 3 years of relevant experience with supervisory or team management.
• Experience in FMCG, F&B, Marketing, or related industries is preferred.
• Experience in order processing, invoicing, Credit Notes, returns, and customer/sales coordination.
• Strong leadership, communication, and problem-solving skills.
• Good attention to detail and ability to manage multiple tasks under tight deadlines.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Supervise and monitor daily Customer Service team.
• Ensure orders are processed accurately within timelines.
• Monitor invoicing, e-invoicing, credit notes, and returns.
• Coordinate with Finance, Sales, Warehouse, and customers.
• Review promotions and pricing for accuracy.
• Monitor order fulfilment and related reports.
• Follow up on pending orders, invoices, credit notes, and returns.
• Maintain documentation and records.
• Monitor team performance and provide guidance.
• Identify operational issues and coordinate resolutions.
• Prepare regular management reports.
• Review processes to improve efficiency and reduce errors.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Excel

Education

Diploma/Degree in Business Administration, Sales & Marketing, or related field

Tools

MS Office

Job description

ASSISTANT MANAGER (CUSTOMER SERVICE OPERATION)

We are looking for an experienced and detail-oriented Assistant Manager – Customer Service Operations to oversee and monitor the daily activities of the Customer Service team. The role is responsible for ensuring smooth and accurate order processing, invoicing, credit note issuance, returns management, and coordination with Finance, Sales, Warehouse, and customers.

Key responsibilities

Supervise and monitor the daily work of the Customer Service team.

Ensure orders are processed accurately and within the required timeline.

Monitor invoicing, e-invoicing, Credit Notes, and return processing.

Ensure proper coordination with Finance, Sales, Warehouse, and customers.

Review promotional and pricing information to ensure accuracy.

Monitor order fulfilment and return-related reports.

Follow up on pending orders, invoices, Credit Notes, and return notes.

Ensure proper documentation and records are maintained.

Monitor team performance and provide guidance when required.

Identify operational issues and coordinate with relevant departments to resolve them.

Prepare regular reports and updates for management.

Review processes and recommend improvements to improve efficiency and reduce errors.

Key Requirements

Diploma/Degree in Business Administration, Sales & Marketing, or related field.

Minimum 3 years of relevant experience, with supervisory or team management experience.

Experience in FMCG, F&B, Marketing, or related industries is preferred.

Experience in order processing, invoicing, Credit Notes, returns, and customer/sales coordination.

Strong leadership, communication, and problem-solving skills.

Good attention to detail and accuracy.

Able to manage multiple tasks and work within tight deadlines.

Good knowledge of Microsoft Office, especially Excel.

WHO ARE WE

We are one of thee biggest distributor in Southern and East Coast region of Malaysia partnering with

international conglomerates distributing more than 40 brands in the retail arena of the consumer market. We are one of the largest supply chain management specialists with extensive touch points & merchandizing.

Merison (M) Sdn Bhd is also a subsidiary of KATO SANGYO Co., Ltd, who is one of the largest food distributors in Japan and distinctive presence in China, Vietnam, Singapore and Malaysia. We are centered on embracing a growth mindset, and encouraging all employees to bring their best each day. With this, we create innovations that have a positive impact on the organization.

CORPORATE CREDO

We make people lives happy as the most valuable presence for both manufacturers and customers by enlightening capabilities and enhancing functions, and aim to achieve sustainable growth as a company with social value.

MISSION

Mission Our mission is to realize “People’s Happiness” by offering a “Rich Dietary Life”. All of our activities and efforts will target towards the achievement of this mission.

What Do We Do?

We provide Best in Class Route to Market execution to all our principals driving behind Extensive network coverage of hypermarkets, retail outlets, hotels, cafes, restaurants and bakeries from Negeri Sembilan to Johor and total east coast region. Excellence in speed to market execution of new products and launches. Strong and experienced management team to drive strong record of growth!

WHO ARE WE

We are one of thee biggest distributor in Southern and East Coast region of Malaysia partnering with

international conglomerates distributing more than 40 brands in the retail arena of the consumer market. We are one of the largest supply chain management specialists with extensive touch points & merchandizing.

Merison (M) Sdn Bhd is also a subsidiary of KATO SANGYO Co., Ltd, who is one of the largest food distributors in Japan and distinctive presence in China, Vietnam, Singapore and Malaysia. We are centered on embracing a growth mindset, and encouraging all employees to bring their best each day. With this, we create innovations that have a positive impact on the organization.

CORPORATE CREDO

We make people lives happy as the most valuable presence for both manufacturers and customers by enlightening capabilities and enhancing functions, and aim to achieve sustainable growth as a company with social value.

MISSION

Mission Our mission is to realize “People’s Happiness” by offering a “Rich Dietary Life”. All of our activities and efforts will target towards the achievement of this mission.

What Do We Do?

We provide Best in Class Route to Market execution to all our principals driving behind Extensive network coverage of hypermarkets, retail outlets, hotels, cafes, restaurants and bakeries from Negeri Sembilan to Johor and total east coast region. Excellence in speed to market execution of new products and launches. Strong and experienced management team to drive strong record of growth!