Customer Success Executive

SECAI MARCHE SDN. BHD.; Shah Alam; On-site; MYR 33,000 - 47,000; Full time

Job summary

SECAI MARCHE SDN. BHD., a B2B Farm-Direct online platform serving restaurants and hotels in Klang Valley, is seeking a Customer Success Executive to manage orders, process transactions, and maintain meticulous records.

You will coordinate order management, respond to customer inquiries, and ensure documentation and filing requirements are met with precision. The role suits organized individuals who thrive in a fast-paced startup environment.

Qualifications

• Experience inputting and maintaining Purchase Orders (POs) in admin systems.
• Proven ability to process daily orders with minimal backlog.
• Experience handling customer inquiries and coordinating order management.
• Familiar with MOQ checks and delivery fees.
• Strong documentation and filing discipline.

Responsibilities

• Input and maintain customer POs in the admin system before delivery.
• Process daily orders efficiently to avoid backlog.
• Monitor procurement shortage reports and coordinate reorders or cancellations with customers.
• Verify order totals against MOQ and advise on add-ons or delivery fees.
• Serve as primary contact for customer inquiries.
• Manage daily order cut-off follow-ups via WhatsApp groups and finalize orders.
• Handle product rejection reports and escalate to rejection management.
• Perform weekly documentation filing and coordinate DO sorting with Warehouse.
• Audit DOs for valid signatures and retrieve missing sign-offs.
• Perform final price reconciliations between invoices and POs.

Skills

Order processing

Documentation

Customer service

Communication

Attention to detail

Tools

Slack

WhatsApp

Admin system

Job description

This role involves managing customer orders, processing daily transactions, and maintaining accurate documentation and compliance records. You will serve as a key point of contact for customers, coordinating order management, handling communications, and ensuring all administrative and filing requirements are met with precision.

Key responsibilities

Accurately input and maintain customer Purchase Orders (POs) in the admin system prior to item delivery

Process all daily orders efficiently, ensuring zero backlog by the end of the working hours

Monitor daily procurement shortage reports via Slack and proactively liaise with customers to coordinate reorders or cancellations

Verify order totals to ensure they meet the Minimum Order Quantity (MOQ), advising customers on add-on options or applying necessary delivery fees

Serve as the primary point of contact for customer inquiries, providing prompt and professional assistance

Manage daily order cut-off follow-ups via customer WhatsApp groups, ensuring all orders are finalized before the strict deadline

Handle product rejection reports from customers and promptly elevate them to the internal rejection management team

Execute weekly documentation filing and coordinate with the Warehouse team to ensure all Delivery Orders (DO) are accurately sorted

Audit all DOs to ensure they contain valid customer signatures, collaborating with logistics assistants to retrieve any missing sign-offs

Perform final price reconciliations to ensure all Invoice prices perfectly tally with the original PO prices

About you

Ability to organize records meticulously in the required company sequence: Invoice, Delivery Order (DO), followed by the Purchase Order (PO)

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Do you have order processing experience?

Retail & Consumer Products 11-50 employees

We, SECAI MARCHE are a B2B one-stop Farm-Direct online platform. We have over 3,000 Farm-direct SKU and serve over 400 high-end Restaurants and Hotels and cafes in Klang Valley.

A fairly new start-up Japanese company in Malaysia which mainly focuses on product purchasing

Platform for Business to Business (B2B), trading and wholesale.

This web application is solely new in Malaysia.

Come and join our fast-growing team and we assure you a fun, challenging and exciting working environment with an opportunity for career growth.

What can I earn as a Customer Success Executive