Junior CRM & Customer Growth Executive

MHA Consultancy Services Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

MHA Consultancy Services Sdn Bhd in Kuala Lumpur is seeking a dynamic Customer Relationship Management Executive to manage merchant accounts, support onboarding, and drive growth. You will monitor performance, produce actionable reports, and coordinate marketing campaigns to expand the merchant portfolio.

The role requires strong communication, relationship management, and analytical skills, with the ability to work independently in a fast-paced environment. Fresh graduates are welcome.

Qualifications

• SPM, Diploma, Bachelor's Degree, or equivalent in Business, Marketing, Finance, or a related field.
• Fresh graduates are welcome to apply; relevant internship or working experience is an advantage.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Strong communication, interpersonal, and relationship management skills.
• Good analytical, problem-solving, and organizational abilities.
• Self-motivated, eager to learn, and able to work independently in a fast-paced environment.
• Familiarity with CRM systems and social media platforms is an advantage.

Responsibilities

• Manage and maintain relationships with merchant accounts, ensuring timely support and communication.
• Monitor merchant sales performance and prepare weekly/monthly reports with actionable insights.
• Support merchant onboarding and ensure smooth account setup.
• Assist in planning and executing marketing campaigns to drive merchant growth.
• Monitor merchant account health and identify opportunities for business improvement.
• Maintain accurate CRM records, merchant information, and marketing materials.
• Conduct merchant outreach and business development to expand the merchant portfolio.
• Stay updated on industry trends, and competitor activities.
• Collaborate with internal teams to deliver excellent merchant support and service.

Skills

Communication

Interpersonal skills

Relationship management

Analytical thinking

Organizational skills

Education

Diploma/Bachelor's degree or equivalent in Business/Marketing/Finance/related field

Tools

Microsoft Excel

PowerPoint

CRM systems

Job description

Manage and maintain relationships with merchant accounts, ensuring timely support and communication.

Monitor merchant sales performance and prepare weekly/monthly reports with actionable insights.

Support merchant onboarding and ensure smooth account setup.

Assist in planning and executing marketing campaigns to drive merchant growth.

Monitor merchant account health and identify opportunities for business improvement.

Maintain accurate CRM records, merchant information, and marketing materials.

Conduct merchant outreach and business development to expand the merchant portfolio.

Stay updated on industry trends, and competitor activities.

Collaborate with internal teams to deliver excellent merchant support and service.

Requirements

SPM, Diploma, Bachelor's Degree, or equivalent in Business, Marketing, Finance, or a related field.

Fresh graduates are welcome to apply; relevant internship or working experience is an advantage.

Proficient in Microsoft Office, especially Excel and PowerPoint.

Strong communication, interpersonal, and relationship management skills.

Good analytical, problem-solving, and organizational abilities.

Self-motivated, eager to learn, and able to work independently in a fast-paced environment.

Familiarity with CRM systems and social media platforms is an advantage.

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Relationship Management Executive?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?