Executive, Customer Relations (Cheras)

GuocoLand (Malaysia) Berhad; Kampung Batu 9 Cheras; On-site; MYR 24,000 - 36,000; Full time

Job summary

GuocoLand Malaysia is seeking a Customer Relations Executive to join our customer service and operations team. Fresh graduates are welcome, with a Diploma or Degree in any discipline.

You will handle customer enquiries, coordinate defect rectification with contractors, support property handovers, and maintain records. English and Bahasa Malaysia communication is essential, with additional language skills a plus.

Qualifications

• Diploma or Degree in any discipline.
• Fresh graduates are encouraged to apply.
• Customer service, retail, hospitality, banking, property or facilities experience is an advantage.
• Good communication skills in English and Bahasa Malaysia.
• Ability to speak additional languages or dialects is an added advantage.
• Strong follow-up and coordination skills.
• Positive attitude and customer-focused mindset.
• Able to commit to a 1-year contract.

Responsibilities

• Handle customer enquiries and feedback
• Coordinate defect rectification with contractors
• Support property handovers
• Follow up on defect cases until closure
• Maintain customer records and documentation
• Attend site meetings and coordinate with internal teams

Skills

Customer service

Communication

Coordination

Follow-up

Multitasking

Education

Diploma or Degree in any discipline

Job description

Looking to build your career in customer service and operations?

Join a listed property developer and gain hands-on experience in customer relations, property handovers, defect management, and project coordination.

Why Join Us?

• Near MRT station
• Exposure to property development operations
• Work closely with customers, contractors & project teams
• Build communication, coordination & problem-solving skills
• Fresh graduates are welcome to apply

What You'll Do

Handle customer enquiries and feedback

Coordinate defect rectification with contractors

Support property handovers

Follow up on defect cases until closure

Maintain customer records and documentation

Attend site meetings and coordinate with internal teams

What We're Looking For

Diploma or Degree in any discipline

Fresh graduates are encouraged to apply

Customer service, retail, hospitality, banking, property or facilities experience is an advantage

Good communication skills in English and Bahasa Malaysia

Ability to speak additional languages or dialects (e.g. Mandarin, Cantonese, Tamil, Hokkien or others) is an added advantage

Strong follow-up and coordination skills

Positive attitude and customer-focused mindset

Able to commit to a 1-year contract

JobStreet Summary:
Customer-facing role with a listed property developer. MRT-accessible. Fresh grads welcome. Additional language skills are a plus.

GuocoLand Malaysia, a subsidiary of Singapore's award-winning GuocoLand Limited, leads regional property innovation across Singapore, China, and Malaysia.

Listed on Bursa Malaysia, we create vibrant residential townships, innovative integrated developments and cutting-edge commercial projects. Our Tower Real Estate Investment Trust manages premier assets like Menara Guoco, Menara HLX, and Plaza Zurich. We also own DC Mall and Sofitel Kuala Lumpur in Damansara City.

With a strong parentage to Hong Leong Group, we offer a rewarding career, dynamic work environment, and growth opportunities for our employees.

Join us and be part of an energetic team committed to excellence and innovation.

GuocoLand Malaysia, a subsidiary of Singapore's award-winning GuocoLand Limited, leads regional property innovation across Singapore, China, and Malaysia.

Listed on Bursa Malaysia, we create vibrant residential townships, innovative integrated developments and cutting-edge commercial projects. Our Tower Real Estate Investment Trust manages premier assets like Menara Guoco, Menara HLX, and Plaza Zurich. We also own DC Mall and Sofitel Kuala Lumpur in Damansara City.

With a strong parentage to Hong Leong Group, we offer a rewarding career, dynamic work environment, and growth opportunities for our employees.

Join us and be part of an energetic team committed to excellence and innovation.

GuocoLand Malaysia, a subsidiary of Singapore's award-winning GuocoLand Limited, leads regional property innovation across Singapore, China, and Malaysia.

Listed on Bursa Malaysia, we create vibrant residential townships, innovative integrated developments and cutting-edge commercial projects. Our Tower Real Estate Investment Trust manages premier assets like Menara Guoco, Menara HLX, and Plaza Zurich. We also own DC Mall and Sofitel Kuala Lumpur in Damansara City.

With a strong parentage to Hong Leong Group, we offer a rewarding career, dynamic work environment, and growth opportunities for our employees.

Join us and be part of an energetic team committed to excellence and innovation.

What can I earn as a Customer Relations Executive