Sales Operation Executive

GD Pavilion Sdn Bhd; Nilai; On-site; MYR 42,000 - 64,000; Full time

Benefits offered by this job

Medical claims

EPF & SOCSO contributions

Free parking

Mileage reimbursement for work-related

Annual & medical leave entitlement

Staff engagement activities & Celebr1

Career development opportunities

Job summary

GD Pavilion Sdn Bhd in Nilai, Malaysia seeks a Sales Operations Executive to coordinate agency liaison, viewing arrangements, and end-to-end project flow from Booking ➔ SPA ➔ VP ➔ Renovation ➔ Move‑in, ensuring smooth transactions.

You will handle after‑sales support, client updates on handovers and site progress, defect rectifications, and on-site renovation monitoring while coordinating with Sales Admin, legal firms, and panel bankers.

Qualifications

• Education: Diploma or Bachelor’s Degree in Business, Real Estate Management, Hospitality, or equivalent.
• Proficiency in English; Mandarin required for liaising with buyers/agencies; Bahasa Malaysia preferred.

Responsibilities

• Agency liaison & viewing coordination with external agencies.
• After-sales service and customer support post-SPA signing.
• End-to-end sales and project flow tracking across booking, SPA, loan, VP, and move-in.
• VP coordination and defect rectification scheduling with contractors.
• Renovation monitoring and unit maintenance oversight on-site.

Skills

Organizational skills

Time management

Attention to detail

Process tracking

Education

Business/Real Estate/Hospitality degree

Job description

Key Responsibilities

• 1. Agency Liaison & Viewing Coordination
• Serve as the main point of contact for external real estate agencies and negotiators (RENs).
• Manage unit viewing arrangements, access pass issuance, key allocation, and smart lockbox access.
• Distribute the latest inventory updates, sales packages, marketing materials, and rental guidelines to partner agencies.
• Gather and consolidate ground-level feedback from agencies regarding buyer sentiment and market trends.

2. After-Sales Service & Customer Support

• Act as the dedicated point of contact for buyers post-SPA signing, managing inquiries, requests, and concerns.
• Provide proactive updates to owners regarding handover schedules, renovation milestones, and site progress.
• Handle customer complaints and escalations professionally, coordinating with relevant teams for swift resolution.
• Guide and assist owners with utility transfers (TNB, Water accounts), access card registrations, and smart door lock setups.

3. End-to-End Sales & Project Flow Tracking

• Liaise with the internal Sales Admin, legal firms, and panel bankers to monitor key transaction milestones.
• Maintain a comprehensive tracking master list for unit lifecycles (Booking ➔ SPA ➔ Loan Disbursement ➔ VP ➔ Renovation ➔ Move-in).
• Ensure operational bottlenecks are identified and resolved promptly.

4. Vacant Possession (VP) & Defect Rectification

• Coordinate and execute Vacant Possession (VP) appointments and key handovers for property owners.
• Collect and log defect inspection checklists (Defect Form), liaise with contractors/maintenance teams for rectifications, and schedule joint re-inspections.

5. Renovation Monitoring & Unit Maintenance

• Monitor on-site renovation and furnishing progress to ensure contractors meet timeline and quality standards.
• Facilitate renovation permit submissions, work deposits, and contractor compliance with the Building Management Office.
• Conduct regular walk-throughs of vacant and completed units to inspect cleanliness, electrical fixtures, air conditioning, and plumbing, keeping units viewing-ready and movein ready.

Requirements

• Education/Experience: Diploma or Bachelor’s Degree in Business, Real Estate Management, Hospitality, or equivalent. Minimum 1–2 years of working experience in Property Development, Real Estate Agency operations, Co-living/Airbnb management, or Customer Care.
• Skills: Excellent organizational and time-management skills with high attention to detail and process tracking.
• Languages: Proficiency in English and Mandarin (to liaise with Mandarin-speaking buyers and agencies); conversational Bahasa Malaysia is preferred (to liaise with contractors and building management).
• Attributes: Strong problem-solving mindset, patient, adaptable, and customer-service oriented.
• Mobility: Must possess own transport and be willing to work on-site at Youth City, Bandar Baru Nilai.

Established in 2009, GD Group of Companies is involved in real estate, property development, and property investment.

At GD Group, we believe that people are the foundation of our success. Guided by strong corporate values and a commitment to excellence, we foster a positive, collaborative, and growth-oriented work environment. Our culture encourages teamwork, integrity, innovation, and continuous improvement, empowering employees to contribute meaningfully while growing their careers.

As a dynamic and expanding organization, we are committed to creating sustainable value for our stakeholders and building a workforce that drives long-term success.

Established in 2009, GD Group of Companies is involved in real estate, property development, and property investment.

At GD Group, we believe that people are the foundation of our success. Guided by strong corporate values and a commitment to excellence, we foster a positive, collaborative, and growth-oriented work environment. Our culture encourages teamwork, integrity, innovation, and continuous improvement, empowering employees to contribute meaningfully while growing their careers.

As a dynamic and expanding organization, we are committed to creating sustainable value for our stakeholders and building a workforce that drives long-term success.

Perks and benefits Medical Claims EPF & SOCSO Contributions Free Parking Mileage Reimbursement for Work-Related Travel Annual & Medical Leave Entitlement Staff Engagement Activities & Celebrations Career Development Opportunities

What can I earn as a Sales Operations Executive