Property Management & Customer Care Executive (Handover & Defects Management)

Eastern & Oriental Berhad; George Town; On-site; MYR 40,000 - 67,000; Full time

Job summary

Eastern & Oriental Berhad in Penang invites applications for a Property Management & Customer Care Executive (Handover & Defects Management). The role focuses on daily operations for defects on our development projects and ensuring service standards are met.

You will handle owners’ feedback, document defects with reports and photos, coordinate with contractors, and support handover procedures with timely inspections and progress tracking.

Qualifications

• Diploma/Bachelor Degree in Building and Facilities Management, Property Management or related field.
• A minimum of 2 years relevant experience in attending to high rise facilities and customer service in Property Management / Real Estate industry with exposure in defects rectification an advantage.
• Fresh graduates with internship experience are welcome to apply.
• Able to work independently, possess initiative, with strong interpersonal and communication skills.
• Proficiency in English and Bahasa Malaysia is required, with Mandarin considered an added advantage.

Responsibilities

• Attend to owners’ feedback professionally in compliance with E&O’s service standards and provide reasonable alternatives in resolving customers’ feedback.
• Follow up and document all building defects (including reports and photos), in collaboration with departments and contractors to ensure timely completion.
• Prepare for handover procedures and carry out random pre-handover inspections before formal handover.
• Coordinate with contractors for Pre-VP (Vacant Possession) briefings to resolve any handover and defect liability period (DLP) issues.
• Assist in drawing up the procedures for opening and closing defect lists, ensuring timely submission to the Manager for smooth, error-free transitions and progress tracking.
• Establish strong relationship with local authorities and maintain good rapport with owners/tenants/residents.

Skills

Customer service

Communication

Interpersonal skills

Facilities management

Education

Diploma/Bachelor Degree in Building and Facilities Management, Property Management or related field

Job description

Property Management & Customer Care Executive (Handover & Defects Management)

Join us at Eastern & Oriental Berhad to shape refined living experiences and inspiring spaces. We welcome you to contribute to our legacy of exceptional, timeless addresses.

The position is based in our Penang Office in Malaysia.

Job Overview

You will be responsible to carry out the daily operations and related matters pertaining to defects and other issues of the property development project tasked.

Key Responsibilities

Attend to owners’ feedback professionally in compliance with E&O’s service standards and provide reasonable alternatives in resolving customers’ feedback

Follow up and document all building defects (including reports and photos), in collaboration with departments and contractors to ensure timely completion

Prepare for handing-over procedures and carry out random pre-handing over inspections before formal handover

Coordinate with contractors for Pre-VP (Vacant Possession) briefings to resolve any handover and defect liability period (DLP) issues

Assist in drawing up the procedures for opening and closing defect lists, ensuring timely submission to the Manager for smooth, error-free transitions and progress tracking

Establish strong relationship with local authorities and maintain good rapport with owners/tenants/residents

Requirements

Diploma/Bachelor Degree in Building and Facilities Management, Property Management or related field

A minimum of 2 years relevant experience in attending to high rise facilities and customer service in Property Management / Real Estate industry with exposure in defects rectification an advantage

Fresh graduates with internship experience are welcome to apply

Able to work independently, possess initiative, with strong interpersonal and communication skills

Proficiency in English and Bahasa Malaysia is required, with the ability to speak Mandarin considered an added advantage

Eastern & Oriental Berhad, a premier lifestyle property developer listed on Bursa Malaysia, is known for exceptional placemaking.

In Kuala Lumpur, E&O offers distinctive properties such as Conlay and The Peak, emphasizing refined living.

The highlight of our endeavours is Seri Tanjung Pinang (STP), a 240-acre seafront development in Penang. Across from STP, lies Andaman, our latest development spanning 760 acres, poised to become the dynamic heart of the region.

In Johor lies Avira, a residential enclave spanning 207 acres within Medini Iskandar, offering residents accessibility to Singapore.

E&O continues to craft timeless legacies, creating spaces that inspire and elevate living.

Eastern & Oriental Berhad, a premier lifestyle property developer listed on Bursa Malaysia, is known for exceptional placemaking.

In Kuala Lumpur, E&O offers distinctive properties such as Conlay and The Peak, emphasizing refined living.

The highlight of our endeavours is Seri Tanjung Pinang (STP), a 240-acre seafront development in Penang. Across from STP, lies Andaman, our latest development spanning 760 acres, poised to become the dynamic heart of the region.

In Johor lies Avira, a residential enclave spanning 207 acres within Medini Iskandar, offering residents accessibility to Singapore.

E&O continues to craft timeless legacies, creating spaces that inspire and elevate living.

What can I earn as a Customer Care Executive