Customer Experience Internship

Radium Development Berhad; Kuala Lumpur; On-site; MYR 11,000 - 18,000; Full time

Job summary

Radium Development Berhad seeks a proactive individual to assist the Customer Care team with purchaser inquiries and complaints, and to participate in on-site inspections at Salak Selatan/Sungai Besi area. You will support VP activities including unit handover and key collection.

You will coordinate with purchasers, contractors and internal teams, monitor defects progress and maintain records. This role offers hands-on exposure to property development operations and SOPs.

Qualifications

• Candidate must possess or be currently pursuing a Diploma or Bachelor's Degree in Real Estate Management, Project Management, Business Administration, Property Management or related field.
• Good communication and interpersonal skills are required.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) is preferred.

Responsibilities

• Assist the Customer Care team in handling purchaser inquiries and complaints professionally.
• Assist in conducting building inspections and joint inspections with purchasers.
• Support vacant possession (VP) activities including unit handover and key collection process.
• Communicate and coordinate with purchasers, contractors, consultants and internal departments on customer-related matters.
• Monitor defects rectification progress and follow up on outstanding defects.
• Update and maintain purchaser records, defects tracking, reports and documentation.
• Assist in preparing letters, emails, reports, meeting minutes and other customer correspondence.
• Support coordination for customer care events, surveys and engagement activities.
• Perform administrative and operational tasks assigned by the department from time to time.

Skills

Communication skills

Interpersonal skills

MS Office

Teamwork

Independent work

Education

Diploma or Bachelor's Degree in Real Estate Management, Project Management, Business Administration, Property Management or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Assist the Customer Care team in handling purchaser inquiries and complaints professionally.

Assist in conducting building inspections and joint inspections with purchasers.

Support vacant possession (VP) activities including unit handover and key collection process.

Communicate and coordinate with purchasers, contractors, consultants and internal departments on customer-related matters.

Monitor defects rectification progress and follow up on outstanding defects.

Update and maintain purchaser records, defects tracking, reports and documentation.

Assist in preparing letters, emails, reports, meeting minutes and other customer correspondence.

Support coordination for customer care events, surveys and engagement activities.

Perform administrative and operational tasks assigned by the department from time to time.

Requirements:

Candidate must posses or currently pursuing Diploma or Bachelor's Degree in Real Estate Management, Project Management, Business Administration, Property Management or related field.

Good communication and interpersonal skills.

Proficient in Microsoft Office applications (Word, Excel and PowerPoint)

Able to work independently and as part of a them.

Willing to learn and able to work in a fast-paced environment, location in Salak Selatan / Sungai Besi Area.

Desired Learning Outcomes

Gain actual hands-on working experiences on site and in property development operations.

Understand building structures, common defects and rectification processes.

Improve communication and coordination skills with purchasers, contractors, consultants and management teams.

Learn and apply proper Standard Operating Procedures (SOP) for customer care and vacant possession process.

Develop skills in handling reports, documentation and defect tracking system.

Enhance problem-solving, teamwork and customer service skills in a professional environment.

We are a fast-growing property developer. Every of our development is a promise to make a difference as well as an assurance of sustainable living with long-term value.

We believe that property should be accessible to all so that people can focus on what is important to them: living life to the fullest. Central to this philosophy is a desire to build places that people are drawn to, thriving communities that people want to live in and invest in. That is why we focus all our attention on one key goal: building good.

Our pledge to ‘building good’ demands participation and that is why people are at the core of our business.

We are a fast-growing property developer. Every of our development is a promise to make a difference as well as an assurance of sustainable living with long-term value.

We believe that property should be accessible to all so that people can focus on what is important to them: living life to the fullest. Central to this philosophy is a desire to build places that people are drawn to, thriving communities that people want to live in and invest in. That is why we focus all our attention on one key goal: building good.

Our pledge to ‘building good’ demands participation and that is why people are at the core of our business.