Customer Care Executive

SEG International Bhd; Petaling Jaya; On-site; MYR 30,000 - 42,000; Full time

Job summary

SEG International Bhd in Malaysia is seeking a Customer Care Executive to join our front desk and guest relations team. You will warmly welcome visitors, manage registration, handle inquiries across channels, and provide basic IT support for workplace tools.

The role requires strong communication in English and Bahasa Malaysia, plus familiarity with Microsoft Office and Google Workspace. Fresh graduates with tech skills are welcome.

Qualifications

• Minimum education: Diploma or degree in Business Administration, Hospitality, IT or related field.
• 1–2 years in front desk, client services or admin is preferred; fresh grads with tech skills welcome.
• Excellent verbal and written English and Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Welcome visitors, clients and VIP guests with a professional demeanor.
• Manage visitor registration and security check-in processes.
• Maintain a clean, organized front desk and lobby area.
• Handle phone inquiries and route to appropriate departments.
• Oversee main customer touchpoints (central emails, messaging channels).
• Resolve minor inquiries/complaints with a helpful attitude.
• Provide basic IT support for workplace tech (video conferencing, smart rooms, IP phones).
• Manage calendars (Google Workspace/Microsoft 365) and digital filing systems.
• Update basic CRM/internal portal data when required.

Skills

Front desk

Customer service

IT troubleshooting

Communication

Education

Diploma / Degree in Business Administration, Hospitality, IT

Tools

Microsoft Office

Google Workspace

CRM systems

Slack / Zoom / Teams

Job description

This role combines front desk and guest relations with customer service, communication, and IT support. You will welcome visitors and VIP guests, manage visitor registration and security protocols, handle incoming inquiries across multiple channels, and provide basic troubleshooting for workplace technology tools.

Key responsibilities

• Welcome visitors, clients, and VIP guests with a warm, professional demeanour
• Manage the visitor registration system and ensure standard security check-in protocols are followed
• Maintain a clean, organized, and welcoming front desk and lobby area
• Attend to incoming phone calls, filter inquiries, and route them to the appropriate departments
• Manage the company's main customer touchpoints, including central emails and official messaging channels (e.g., WhatsApp Business)
• Handle customer inquiries and resolve minor complaints promptly with a helpful attitude
• Oversee and basic troubleshoot workplace tech tools (e.g., video conferencing setups, smart meeting rooms, IP phone systems)
• Manage electronic scheduling, Google Workspace / Microsoft 365 calendars, and digital filing systems
• Assist in updating basic information on the company's customer database (CRM), internal portal, or social media pages if required
• Co-ordinate with the outsourced IT team or vendor when hardware/software technical issues arise

About you

• Minimum SPM, STPM, Diploma, or Degree in Business Administration, Hospitality, Information Technology, or a related field
• At least 1–2 years of experience in front desk, client services, or administrative roles is preferred
• Fresh graduates with strong tech skills are welcome to apply
• Excellent verbal and written communication skills in English and Bahasa Malaysia
• Ability to speak Mandarin is an added advantage
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace
• Comfortable navigating cloud-based software, CRM systems, or internal databases
• Fast typing speed and familiarity with modern communication tools (Slack, Zoom, Teams)
• Outstanding multitasking skills, a problem-solving mindset, and a high level of patience

Unlock job insights

Hirer responsiveness Salary match Number of applicants

SEG International Bhd is one of the largest private educational groups in Malaysia listed on the main market of Bursa Malaysia. With more than 40 years' experience of academic excellence, SEGi's single mission is to empower every Malaysian with the opportunity to pursue a solid tertiary education that's accessible and affordable, for a brighter and more successful tomorrow.

If you aspire to redefine the benchmarks of excellence in your field, we’d like to embrace that passion with you. Together, we can Build Mutual Trust – what we hold dearly for every SEGian. We Enable Promising Minds with a holistic learning experience and constantly rediscover new ways of Doing Things Differently in your lives.

SEG International Bhd is one of the largest private educational groups in Malaysia listed on the main market of Bursa Malaysia. With more than 40 years' experience of academic excellence, SEGi's single mission is to empower every Malaysian with the opportunity to pursue a solid tertiary education that's accessible and affordable, for a brighter and more successful tomorrow.

If you aspire to redefine the benchmarks of excellence in your field, we’d like to embrace that passion with you. Together, we can Build Mutual Trust – what we hold dearly for every SEGian. We Enable Promising Minds with a holistic learning experience and constantly rediscover new ways of Doing Things Differently in your lives.

What can I earn as a Customer Care Executive