Client Relations Executive

Stayrene Management Sdn Bhd; Johor Bahru; On-site; MYR 33,000 - 60,000; Full time

Job summary

Stayrene Management Sdn Bhd in Malaysia is seeking a Customer Relations Executive to be the main point of contact for property owners, responding to inquiries and concerns while building strong relationships based on owner needs and preferences.

You will welcome and onboard new owners with clear guidance and expectations, coordinate with internal teams to resolve issues efficiently, and follow up to ensure timely resolution.

Responsibilities

• Respond promptly to owner inquiries, feedback, and concerns.
• Build strong relationships by understanding owner needs and preferences.
• Welcome and onboard new owners with clear guidance and expectations.
• Coordinate with internal teams to resolve owner issues efficiently.
• Follow up on issues to ensure timely and complete resolution.
• Support smooth contract renewal and documentation processes.

Job description

Act as the main point of contact for property owners.

Respond promptly to owner inquiries, feedback, and concerns.

Build strong relationships by understanding owner needs and preferences.

Welcome and onboard new owners with clear guidance and expectations.

Coordinate with internal teams to resolve owner issues efficiently.

Follow up on issues to ensure timely and complete resolution.

Support smooth contract renewal and documentation processes.

For this role, we prefer Mandarin-speaking candidates as it liaises closely with Mandarin-speaking clients

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Relations Executive?
• Do you have customer service experience?
• Do you have experience in a role which requires relationship management experience?

What can I earn as a Customer Relations Executive