Executive Business Operations

DKSH Management Ltd.; Petaling Jaya; Presencial; MYR 50.000 - 80.000; Jornada completa

Descripción de la vacante

DKSH Management Ltd. is seeking an Executive Business Operations in Petaling Jaya to manage day-to-day client operations within Healthcare. You will ensure service levels, coordinate cross-functional activities, and monitor KPIs with a focus on efficiency and continuous improvement.

The role requires 2–5 years in operations or client management, strong analytical skills, and proficiency in Excel; Power BI is a plus. Join a team that values collaboration and delivers high client satisfaction.

Formación

• Degree in Business Administration, Management, Science, or equivalent qualification.
• 2–5 years of experience in business operations or client management; fresh graduates encouraged.
• Strong analytical and problem-solving abilities with knowledge of operational metrics.

Responsabilidades

• Support and manage day-to-day operations for assigned client accounts within the Healthcare unit.
• Serve as the primary contact for clients and agencies on operational matters and relationships.
• Coordinate co-packing activities and monitor POS material inventory with relevant teams.
• Raise Purchase Orders with Inventory Planning and manage monthly Stock Transfer Orders.
• Collaborate with Marketing, Trade Marketing, Supply Chain, and other departments to align activities.
• Track KPIs and SLAs, prepare reports for client meetings including S&OP reviews.
• Identify bottlenecks and drive efficiency, continuous improvement, and automation initiatives.
• Ensure adherence to internal policies and regulatory requirements; assist in cross-functional projects.

Conocimientos

Client management

Cross-functional collaboration

Analytical thinking

Organizational skills

MS Excel

PowerPoint

Educación

Bachelor degree in Business Administration / Management / Science or equivalent

Herramientas

Power BI

Microsoft Excel

PowerPoint

Descripción del empleo

Executive Business Operations

Petaling Jaya, MY

Global Business Unit: HEALTHCARE

Job Function: Client and Customer Services

Requisition Number: 247787

About the Role

The Business Operations Executive supports and manages day-to-day operations for assigned client accounts within DKSH's Healthcare business unit, ensuring smooth execution, operational efficiency, and a consistently high standard of client satisfaction. This role is central to driving cross-functional alignment, performance monitoring, and continuous improvement across client portfolios.

What You Will Deliver

• Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios
• Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams
• Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams
• Coordinate with the Inventory Planning team to raise Purchase Orders accurately and on time
• Manage monthly branch Stock Transfer Orders (STOs) and ensure timely and compliant execution
• Work closely with Marketing, Trade Marketing, Supply Chain, and other departments to align operational activities and ensure business objectives are consistently met
• Coordinate material master updates, pricing, product hierarchy, and labeling documentation across relevant functions
• Track operational performance against Key Performance Indicators (KPIs) and service level agreements, and prepare reports for client meetings including Sales and Operations Planning (S&OP) reviews
• Identify operational bottlenecks, recommend targeted improvements, and drive efficiency and automation initiatives where applicable
• Ensure adherence to internal policies and regulatory requirements across all operational activities
• Assist in the execution of cross-functional projects and strategic initiatives assigned by management
• Administrative duties and coordination tasks as required

What You Bring

• Degree in Business Administration, Management, Science, or an equivalent qualification
• 2 to 5 years of experience in business operations or client management; fresh graduates with a strong interest in business operations are encouraged to apply
• Experience in fast-paced, cross-functional environments is preferred
• Strong analytical and problem-solving abilities, with a solid understanding of operational and financial metrics
• Excellent organizational and multitasking skills, with high attention to detail and the ability to work independently
• Proficiency in Microsoft Excel and PowerPoint; proficiency in Power BI is an advantage
• Strong communication and stakeholder management skills
• Proactive and solution-oriented mindset with strong business acumen and a continuous improvement orientation
• Ability to perform effectively under pressure and meet deadlines with consistency

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Business Operations.

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