Executive Business Operations

DKSH Group; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

DKSH Group in Petaling Jaya is seeking an Executive Business Operations to manage day-to-day client account operations within the Healthcare business unit. You will ensure operational efficiency, drive cross-functional alignment, and monitor performance against KPIs.

You will act as the primary contact for clients and agencies, coordinate with Inventory Planning and Marketing teams, and push for improvements, automation, and compliant processes across functions.

Qualifications

• Degree in Business Administration, Management, Science, or an equivalent qualification.
• 2 to 5 years of experience in business operations or client management; fresh graduates encouraged to apply with strong interest.
• Experience in fast-paced, cross-functional environments preferred.
• Strong analytical and problem-solving abilities with understanding of operational and financial metrics.
• Excellent organizational and multitasking skills with high attention to detail and ability to work independently.
• Proficiency in Microsoft Excel and PowerPoint; proficiency in Power BI is an advantage.
• Strong communication and stakeholder management skills.
• Proactive and solution-oriented mindset with strong business acumen.

Responsibilities

• Ensure smooth daily operations and fulfillment of client requirements in line with service levels for assigned portfolios.
• Serve as the primary point of contact for clients and agencies on operational matters, building strong relationships with internal stakeholders.
• Coordinate co-packing activities and monitor POS material inventory with Product Management and client teams.
• Raise Purchase Orders accurately and on time in collaboration with Inventory Planning.
• Manage monthly branch Stock Transfer Orders (STOs) and ensure timely execution.
• Collaborate with Marketing, Trade Marketing, Supply Chain, and other departments to align operations with business goals.
• Coordinate material master updates, pricing, product hierarchy, and labeling documentation across functions.
• Track KPIs and SLAs; prepare reports for client meetings including S&OP reviews.
• Identify bottlenecks, recommend improvements, and drive efficiency and automation initiatives.
• Ensure adherence to internal policies and regulatory requirements across operations.
• Assist in cross-functional projects and administrative coordination.

Skills

Analytical thinking

Problem solving

Organizational skills

Communication skills

Stakeholder management

Attention to detail

Independent work

MS Excel

PowerPoint

Power BI

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

PowerPoint

Power BI

Job description

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Title: Executive Business Operations

Location: Petaling Jaya, MY, MY

Global Business Unit: HEC

Job Function: Client and Customer Services

Requisition Number: 245329

Description:

About the Role

The Business Operations Executive supports and manages day-to-day operations for assigned client accounts within DKSH's Healthcare business unit, ensuring smooth execution, operational efficiency, and a consistently high standard of client satisfaction. This role is central to driving cross-functional alignment, performance monitoring, and continuous improvement across client portfolios.

What You Will Deliver

• Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios
• Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams
• Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams
• Coordinate with the Inventory Planning team to raise Purchase Orders accurately and on time
• Manage monthly branch Stock Transfer Orders (STOs) and ensure timely and compliant execution
• Work closely with Marketing, Trade Marketing, Supply Chain, and other departments to align operational activities and ensure business objectives are consistently met
• Coordinate material master updates, pricing, product hierarchy, and labeling documentation across relevant functions
• Track operational performance against Key Performance Indicators (KPIs) and service level agreements, and prepare reports for client meetings including Sales and Operations Planning (S&OP) reviews
• Identify operational bottlenecks, recommend targeted improvements, and drive efficiency and automation initiatives where applicable
• Ensure adherence to internal policies and regulatory requirements across all operational activities
• Assist in the execution of cross-functional projects and strategic initiatives assigned by management
• Administrative duties and coordination tasks as required

What You Bring

• Degree in Business Administration, Management, Science, or an equivalent qualification
• 2 to 5 years of experience in business operations or client management; fresh graduates with a strong interest in business operations are encouraged to apply
• Experience in fast-paced, cross-functional environments is preferred
• S trong analytical and problem-solving abilities, with a solid understanding of operational and financial metrics
• Excellent organizational and multitasking skills, with high attention to detail and the ability to work independently
• Proficiency in Microsoft Excel and PowerPoint; proficiency in Power BI is an advantage
• Strong communication and stakeholder management skills
• Proactive and solution-oriented mindset with strong business acumen and a continuous improvement orientation
• Ability to perform effectively under pressure and meet deadlines with consistency

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Business Operations.

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