Senior Executive Client Management Administration

DKSH Group; Petaling Jaya; On-site; MYR 60,000 - 85,000; Full time

Job summary

DKSH Group in Petaling Jaya, Malaysia, is seeking a Senior Executive, Client Management Administration to support the Client Management and Sales teams with timely administrative support, reporting, and responsive client service. This role ensures smooth operations, accurate reporting, and high client satisfaction in a fast-moving consumer goods environment.

The successful candidate will coordinate across functions, manage budgets, prepare service-complaint reports, and identify process

Qualifications

• Diploma or Degree in Business Administration or equivalent.
• 2+ years in a similar role or FMCG industry.
• Strong understanding of clients' industry and products.
• Proficient with MS Office and SAP ERP.

Responsibilities

• Support day-to-day operating expenditures against budgets to ensure efficient and accountable use of resources.
• Prepare and maintain regular reports on service complaint management and track resolutions.
• Coordinate with key functions to gather, verify, and consolidate information for client and operational support.
• Respond to routine internal and client enquiries per guidelines and checklists.
• Identify and recommend process improvements to drive operational efficiency.
• Collaborate with IT, Client, and Operations to implement service solutions.
• Drive continuous development in Client Management practices and DKSH values.
• Administrative duties and coordination tasks as required.

Skills

Client management

Analytical skills

Cross-cultural awareness

Attention to detail

Communication skills

Education

Diploma or Degree in Business Administration

Tools

SAP

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Title: Senior Executive Client Management Administration

Location: Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Sales

Requisition Number: 245813

Description:

About The Role

The Senior Executive, Client Management Administration is responsible for delivering timely and effective administrative support to the Client Management and Sales teams within DKSH's Consumer Goods business. This role ensures smooth operational coordination, accurate reporting, and responsive client service, contributing directly to high levels of client satisfaction and internal operational excellence.

What You Will Deliver

• Support the management of day-to-day operating expenditures against budgets to ensure efficient and accountable use of resources
• Maintain and prepare regular reports on service complaint management, ensuring issues are accurately documented and tracked through to resolution
• Coordinate with key functions across the organization to gather, verify, and consolidate information required for effective client and operational support
• Respond to routine internal and client enquiries in accordance with established guidelines and checklists, ensuring accurate and timely communication
• Identify and recommend process improvements and enhancements within the area of responsibility to drive greater operational efficiency
• Collaborate with DKSH Information Technology (IT), Client, and Operations teams to identify and implement effective service solutions
• Drive continuous self-development in Client Management practices and DKSH values to enhance professional effectiveness
• Administrative duties and coordination tasks as required

What You Bring

• Diploma or Degree in Business Administration, or an equivalent qualification
• Minimum 2 years of experience in a similar role or within the Fast Moving Consumer Goods (FMCG) industry
• Strong understanding of clients' industry, business, and products
• Basic client management skills with the ability to handle routine enquiries and support client satisfaction effectively
• Proven analytical and quantitative skills with strong attention to accuracy in data compilation and reporting
• Proficiency in office productivity tools including Microsoft Excel, Word, PowerPoint, and SAP enterprise resource planning software
• Cultural awareness and sensitivity, particularly in cross-country and cross-cultural interactions
• Fluency in the local language and, ideally, in English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Client Management.