Executive Business Operations

DKSH; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH in Malaysia is hiring a Business Operations Executive to support day-to-day operations for healthcare client accounts. You will drive cross-functional alignment, monitor performance, and lead continuous improvement across client portfolios.

The role requires a degree in business or related field and 2–5 years of experience in operations or client management. Strong analytical skills and proficiency in Excel/PowerPoint are essential, with Power BI as a plus.

Qualifications

• 2–5 years of experience in business operations or client management.
• Strong analytical and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Proficiency in Excel and PowerPoint; Power BI is an advantage.
• Ability to work in fast-paced cross-functional environments.

Responsibilities

• Ensure smooth daily operations and fulfillment of client requirements in line with service levels.
• Serve as the primary point of contact for assigned clients and agencies on operational matters.
• Coordinate co-packing activities and monitor POS material inventory with Product Management and client teams.
• Coordinate with Inventory Planning to raise Purchase Orders on time.
• Manage monthly branch Stock Transfer Orders (STOs) and ensure compliant execution.
• Collaborate with Marketing, Trade Marketing, Supply Chain and other departments to align activities.

Skills

Analytical thinking

Problem solving

Stakeholder management

Communication skills

Organizational skills

Multitasking

Education

Bachelor's degree in Business Administration/Management/Science

Tools

Microsoft Excel

Microsoft PowerPoint

Power BI

Job description

About The Role

The Business Operations Executive supports and manages day-to-day operations for assigned client accounts within DKSH's Healthcare business unit, ensuring smooth execution, operational efficiency, and a consistently high standard of client satisfaction. This role is central to driving cross-functional alignment, performance monitoring, and continuous improvement across client portfolios.

What You Will Deliver

• Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios
• Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams
• Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams
• Coordinate with the Inventory Planning team to raise Purchase Orders accurately and on time
• Manage monthly branch Stock Transfer Orders (STOs) and ensure timely and compliant execution
• Work closely with Marketing, Trade Marketing, Supply Chain, and other departments to align operational activities and ensure business objectives are consistently met
• Coordinate material master updates, pricing, product hierarchy, and labeling documentation across relevant functions
• Track operational performance against Key Performance Indicators (KPIs) and service level agreements, and prepare reports for client meetings including Sales and Operations Planning (S&OP) reviews
• Identify operational bottlenecks, recommend targeted improvements, and drive efficiency and automation initiatives where applicable
• Ensure adherence to internal policies and regulatory requirements across all operational activities
• Assist in the execution of cross-functional projects and strategic initiatives assigned by management
• Administrative duties and coordination tasks as required

What You Bring

• Degree in Business Administration, Management, Science, or an equivalent qualification
• 2 to 5 years of experience in business operations or client management; fresh graduates with a strong interest in business operations are encouraged to apply
• Experience in fast-paced, cross-functional environments is preferred
• Strong analytical and problem-solving abilities, with a solid understanding of operational and financial metrics
• Excellent organizational and multitasking skills, with high attention to detail and the ability to work independently
• Proficiency in Microsoft Excel and PowerPoint; proficiency in Power BI is an advantage
• Strong communication and stakeholder management skills
• Proactive and solution-oriented mindset with strong business acumen and a continuous improvement orientation
• Ability to perform effectively under pressure and meet deadlines with consistency

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Business Operations.