Manager Regional Sales & Operations Planning

DKSH Management Ltd.; Kuala Lumpur; On-site; MYR 150,000 - 190,000; Full time

Job summary

DKSH Management Ltd. in Kuala Lumpur seeks a Manager, Regional Sales and Operations Planning (S&OP) to anchor end-to-end reconciliation and S&OP execution across APAC client portfolios. This role sits at the intersection of client management, governance, and operations leadership to enable strategic growth.

You will drive governance, coordinate with regional finance, and lead end-to-end S&OP processes with cross-functional teams to improve forecast accuracy and performance.

Qualifications

• Bachelor's degree in Business, Management, Science, Finance, Supply Chain, or a related discipline.
• Minimum 8 years of experience in supply chain operations, specifically in S&OP, preferably in the pharmaceutical industry; FMCG experience is valuable.
• Strong understanding of financial reconciliation encompassing margin management, rebate and claims processing, and FX principles.
• Proven ability to lead and drive S&OP processes in a regional, multi-market environment.
• Excellent written and spoken communication skills in English across all levels, including Senior Management, within multicultural environments.
• Proactive, results-driven approach with the ability to deliver independently and meet deadlines with minimal supervision.
• Strong analytical capability in planning, execution tracking, and performance reporting.

Responsibilities

• Own end-to-end S&OP process for key regional clients by aligning internal supply, demand, finance, and commercial teams around accurate forecasts and optimized inventory plans.
• Lead governance and performance management of regional partnerships through monitoring of commercial, financial, and operational metrics.
• Coordinate with Regional Finance and partner finance teams for accurate financial reporting and dispute resolution.
• Engage with clients on financial reconciliation matters, resolving disputes while balancing business objectives.
• Maintain audit readiness and uphold compliance across all financial reconciliation activities.
• Drive reconciliation of sales, rebates, margin, FX, and financial claims in line with contractual terms and DKSH standards.
• Facilitate regular S&OP review sessions with internal stakeholders and client partners to improve forecast accuracy and operations.
• Influence in a matrix environment, collaborating across cross-functional stakeholders to enable optimal decisions.

Skills

Communication skills

Analytical ability

Stakeholder management

Results driven

Adaptable

Education

Bachelor's degree in Business/Management/Science/Finance/Supply Chain or related

Tools

Microsoft Excel

Microsoft PowerPoint

MS Word

Job description

Title: Manager Regional Sales & Operations Planning

Location: Kuala Lumpur, MY, MY

Global Business Unit: HEC

Job Function: Business Development

Requisition Number: 245951

Description:

About the Role

As the Manager, Regional Sales and Operations Planning (S&OP), you will serve as the dedicated operational anchor within DKSH's Business Unit Healthcare, owning end-to-end financial reconciliation and S&OP execution across a portfolio top tier regional clients across Asia Pacific (APAC). This is not a traditional supply chain role, it sits at the intersection of client management, commercial governance, and operational leadership, directly enabling the Regional Commercial Partnership team to focus on strategic growth, senior stakeholder engagement, and sustained business performance.

What You Will Deliver

• Ensure operational excellence, financial integrity, and seamless execution across the partnership lifecycle to support sustainable growth and long-term client success.
• Drive the governance and performance management of regional partnerships through proactive monitoring of commercial, financial, and operational metrics, identifying opportunities to improve business outcomes, mitigate risks, and strengthen client collaboration.
• Own accurate reconciliation of sales, rebates, margin, foreign exchange (FX), and financial claims for key regional clients, ensuring full alignment with contractual terms and DKSH financial governance standards.
• Engage and negotiate directly with clients on financial reconciliation matters, resolving commercial and financial disputes while balancing business objectives and maintaining strong, trusted, and mutually beneficial relationships.
• Coordinate closely with Regional Finance and partner finance teams to ensure accurate financial reporting and prompt resolution of disputes across all client accounts.
• Maintain audit readiness and uphold compliance standards across all financial reconciliation activities.
• Lead the end-to-end S&OP process for key regional clients by aligning internal supply, demand, finance, and commercial teams around accurate demand forecasts and optimized inventory plans.
• Facilitate regular S&OP review sessions with internal stakeholders and client partners to anticipate challenges, address supply and demand risks, and drive coordinated actions that improve forecast accuracy and operational performance.
• Strengthen forecast accuracy and reduce supply disruptions through data-driven insights and disciplined follow-through on agreed actions.
• Influence without authority and lead in a matrix environment, collaborating with cross-functional stakeholders to drive alignment and enable optimal decision-making.
• Administrative duties and coordination tasks as required.

What You Bring

• Bachelor's degree in Business, Management, Science, Finance, Supply Chain, or a related discipline.
• Minimum 8 years of experience in supply chain operations, specifically in S&OP, preferably in the pharmaceutical industry; Fast-Moving Consumer Goods (FMCG) experience is also considered valuable given the complexity of supply chain planning environments.
• Strong understanding of financial reconciliation encompassing margin management, rebate and claims processing, and foreign exchange (FX) principles.
• Proven ability to lead and drive S&OP processes in a regional, multi-market environment.
• Effective stakeholder management skills spanning client organizations, country teams, and regional functions.
• Robust knowledge of pharmaceutical commercial operations and commercial outsourcing models preferred.
• Excellent written and spoken communication skills in English across all levels, including Senior Management, within multicultural environments.
• Proactive, results-driven approach with the ability to deliver independently and meet deadlines with minimal supervision.
• Strong analytical capability in planning, execution tracking, and performance reporting.
• Ability to navigate ambiguity and drive alignment across diverse internal and external stakeholders.
• Resilient and adaptable, with the capacity to manage multiple priorities and fulfill commitments on time.
• Proficient in Microsoft Office tools including Excel, Word, and PowerPoint.

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Commercial Operations.