Healthcare Operations Lead - Client & Supply Chain

DKSH Management Ltd.; Petaling Jaya; On-site; MYR 50,000 - 80,000; Full time

Job summary

DKSH Management Ltd. is seeking an Executive Business Operations in Petaling Jaya to manage day-to-day client operations within Healthcare. You will ensure service levels, coordinate cross-functional activities, and monitor KPIs with a focus on efficiency and continuous improvement.

The role requires 2–5 years in operations or client management, strong analytical skills, and proficiency in Excel; Power BI is a plus. Join a team that values collaboration and delivers high client satisfaction.

Qualifications

• Degree in Business Administration, Management, Science, or equivalent qualification.
• 2–5 years of experience in business operations or client management; fresh graduates encouraged.
• Strong analytical and problem-solving abilities with knowledge of operational metrics.

Responsibilities

• Support and manage day-to-day operations for assigned client accounts within the Healthcare unit.
• Serve as the primary contact for clients and agencies on operational matters and relationships.
• Coordinate co-packing activities and monitor POS material inventory with relevant teams.
• Raise Purchase Orders with Inventory Planning and manage monthly Stock Transfer Orders.
• Collaborate with Marketing, Trade Marketing, Supply Chain, and other departments to align activities.
• Track KPIs and SLAs, prepare reports for client meetings including S&OP reviews.
• Identify bottlenecks and drive efficiency, continuous improvement, and automation initiatives.
• Ensure adherence to internal policies and regulatory requirements; assist in cross-functional projects.

Skills

Client management

Cross-functional collaboration

Analytical thinking

Organizational skills

MS Excel

PowerPoint

Education

Bachelor degree in Business Administration / Management / Science or equivalent

Tools

Power BI

Microsoft Excel

PowerPoint

Job description

DKSH Management Ltd. is seeking an Executive Business Operations in Petaling Jaya to manage day-to-day client operations within Healthcare. You will ensure service levels, coordinate cross-functional activities, and monitor KPIs with a focus on efficiency and continuous improvement.

The role requires 2–5 years in operations or client management, strong analytical skills, and proficiency in Excel; Power BI is a plus. Join a team that values collaboration and delivers high client satisfaction.