EXECUTIVE, BILLING

KPJ Healthcare Berhad

Kuala Lumpur

On-site

MYR 42,000 - 72,000

Full time

3 days ago

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Job summary

KPJ Healthcare Berhad in Malaysia is seeking a billing coordinator to ensure accurate charging and to generate refunds and supplementary bills across departments. You will manage charge forms, obtain supporting documents, and ensure GST compliance while coordinating with various stakeholders to close referrals and guarantee letters.

The role emphasizes adherence to ISO quality objectives, professional conduct, and effective liaison with managed care organisations to finalize patient accounts and

Responsibilities

To check and key-in all details items tagged/charged by ward staff and support service department
The sum of detail item listing must be equal to summary bill (cycle bill).
To generate discounted bill, if required
Discounted bill must be approved by Accountant/ Finance Manager/ Business Office Manager/ Operation Manager or Chief Executive Officer (written/phone)
To be responsible for obtaining all charge forms from various departments
All charges must have supporting charge forms.
To ensure patient has no other outstanding amount before proceeding with refund transaction, Refund vouchers to be approved by Accountant/Finance Manager
To be responsible in creating supplementary bill, return item and credit note.
To ensure supporting documents approved by Authorized Personnel is attached to the transaction.
To issue Guarantee Letter to other KPJ Hospitals for referral cases
All Guarantee Letters must be signed by Authorized Personnel only e.g. Chief Executive Officer/Finance Manager/ Accountant or Business Office Manager
To ensure respective KPJ hospitals forward their bill to KPJ DSH on every referral cases
To charge patient’s account accordingly.
To ensure all staff get their share of day off. Duty roster must be submitted to Business Office Manager for approval
To train and guide billing staff in their daily work
To ensure all bill generated within the ISO quality objective time when completed service has been rendered.
To check 13th schedule Private Hospital Act Code on Consultant daily/ procedure charges otherwise to liaise with consultant.
All charges issued by consultants are charged accordingly to 13th schedule Private Hospital Act, Ministry of Health
To ensure “GST” code is correct
To fax final bill with relevant documents to managed care organization or to call for final Guarantee Letter
To ensure final Guarantee Letter / Topup Guarantee Letter received before patient leave the Hospital.
To check on pending final Guarantee Letter managed care organization (MCO) enquiry on consultant charges and to submit to consultant
Consultant to answer and faxed to related MCO and get final Guarantee Letter
Ensure patient episode are ended.
To call /SMS Drop AOR Patient and pending final Guarantee Letter patients
Ensure patient aware about any outstanding amount and account suspend accordingly.
To replace staff on duty cannot turn up on Sunday / Public Holiday on roster basis
Sufficient manpower to ensure smooth hospital operation on Sunday/ Public Holiday
To responsible all corporate discount given upon final bill
To perform any other duties as and when required by superior
To follow instruction given by superior
To carry out duties as an employee as stipulated in Occupational Safety and Health Act Regulations 1994:-
To take reasonable care at work for the safety of yourself and other persons;
To co-operate with your employer or any other person in the discharge of any duty;
To wear or use any protective equipment or clothing provided by the employer;
To comply with any instruction or measure on occupational safety and health
Responsible and accountable to carry out duties as in the Occupational Safety and Health Act Regulations 1994
To call /SMS Drop AOR Patient and pending final Guarantee Letter patients

Job description

Main Responsibilities

1. To check and key-in all details items tagged/charged by ward staff and support service department

The sum of detail item listing must be equal to summary bill (cycle bill).

2. To generate discounted bill, if required

Discounted bill must be approved by Accountant/ Finance Manager/ Business Office Manager/ Operation Manager or Chief Executive Officer (written/phone)

3. To be responsible for obtaining all charge forms from various departments

All charges must have supporting charge forms.
To ensure patient has no other outstanding amount before proceeding with refund transaction, Refund vouchers to be approved by Accountant/Finance Manager

5. To be responsible in creating supplementary bill, return item and credit note.

To ensure supporting documents approved by Authorized Personnel is attached to the transaction.

6. To issue Guarantee Letter to other KPJ Hospitals for referral cases

All Guarantee Letters must be signed by Authorized Personnel only e.g. Chief Executive Officer/Finance Manager/ Accountant or Business Office Manager

7. To ensure respective KPJ hospitals forward their bill to KPJ DSH on every referral cases

To charge patient’s account accordingly.
To ensure all staff get their share of day off. Duty roster must be submitted to Business Office Manager for approval

9. To train and guide billing staff in their daily work

To ensure all bill generated within the ISO quality objective time when completed service has been rendered.

10.To check 13th schedule Private Hospital Act Code on Consultant daily/ procedure charges otherwise to liaise with consultant.

All charges issued by consultants are charged accordingly to 13th schedule Private Hospital Act, Ministry of Health
To ensure “GST” code is correct

12. To fax final bill with relevant documents to managed care organization or to call for final Guarantee Letter

To ensure final Guarantee Letter / Topup Guarantee Letter received before patient leave the Hospital.

13. To check on pending final Guarantee Letter managed care organization (MCO) enquiry on consultant charges and to submit to consultant

Consultant to answer and faxed to related MCO and get final Guarantee Letter
Ensure patient episode are ended.

15. To call /SMS Drop AOR Patient and pending final Guarantee Letter patients

Ensure patient aware about any outstanding amount and account suspend accordingly.

16. To replace staff on duty cannot turn up on Sunday / Public Holiday on roster basis

Sufficient manpower to ensure smooth hospital operation on Sunday/ Public Holiday

17. To responsible all corporate discount given upon final bill

18. To perform any other duties as and when required by superior

To follow instruction given by superior

19. To carry out duties as an employee as stipulated in Occupational Safety and Health Act Regulations 1994:-

To take reasonable care at work for the safety of yourself and other persons;
To co-operate with your employer or any other person in the discharge of any duty;
To wear or use any protective equipment or clothing provided by the employer;
To comply with any instruction or measure on occupational safety and health
Responsible and accountable to carry out duties as in the Occupational Safety and Health Act Regulations 1994

20. Participate actively in any other new service that is introduced

Conformance to Integrated Management System (IMS), and/or Hospital Accreditation requirements

21. Ensure all policies and procedures of Integrated Management System (IMS) and /or Hospital Accreditation are adhered to and records maintained, if and when these programs are implemented

Prompt and effective action in taking corrective measures in cases of Integrated Management System (IMS), and/or Hospital Accreditation non-conformance
Achievement of satisfactory department performance on the external and internal audits

22. Ensure to actively participate in all 5S activities

Responsible and accountable to carry out all 5s activities directed by the Management

23. Ensure the policies on Patient’s and Family’s Rights are addressed at all times

Responsible and accountable to achieve the needs of the patient’s and family’s rights at all times

24. Ensure compliance to Patient Safety Goals as safety improvement measures recommended by World Alliance for Patient Safety (2008)

To ensure compliance at all points of engagement at all times

25. Ensure adhere to Standard People Practice (SPP)

To adhere to Standard People Practice (SPP)

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.