Executive, Aftermarket

Sime Darby Industrial Sdn Bhd; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Sime Darby Industrial Sdn Bhd is seeking a results-driven professional to manage Construction Industry customer relationships in Malaysia. You will visit clients, advise on repair needs, warranties, and product programs, and lead proactive service initiatives.

You’ll analyze leads, plan pre-call strategies, and coordinate with parts and service teams to meet revenue targets. The role requires strong CRM usage, customer and stakeholder management, and proficiency with Excel/BI dashboards.

Qualifications

• Degree in Marketing, Business, Economics or related discipline.
• Advanced Excel, Pivot, BI Dashboard skills required.
• Proficiency with Microsoft AX is an added advantage.
• Strong customer management and stakeholder management skills.
• Familiarity with CRM systems (Sales Link) preferred.

Responsibilities

• Maintain and enhance relationships with Construction Industry (CI) customers assigned.
• Visit customers face to face and build relationships with decision makers, listening to their needs and business goals.
• Advise customers on immediate equipment repair needs, service letters, PIPs, PSPs, S.O.S., and Product Link (PL).
• Help customers with warranty issues and develop proactive before-failure repair strategies.
• Consult with customers about equipment, life cycles, maintenance, and replacement budgets and other solutions.
• Conduct equipment inspections and record status of machine aspects using Cat Inspect (CTS, TA1).
• Promote Cat Product Support Parts & Service offerings (CVA, EMS, PCC onboarding).
• Analyze leads from PSEs to build call plans and sales goals.
• Coordinate with parts, service, and equipment management to support customer needs.
• Plan and execute pre-call planning weekly for effective sales coverage.
• Use CRM to log visits, inspections, competitive visits, and opportunities; manage contact data and feedback.
• Generate quotes for parts, service, and equipment management solutions.
• Use key metrics (growth accounts, PAR call rates, growth opportunities, POPS targets, sales targets) to achieve revenue targets.

Skills

Advanced Excel

Pivot Tables

BI Dashboards

Customer management

Stakeholder management

CRM familiarity (Sales Link)

Education

Degree in Marketing or Business or Economics

Tools

Microsoft AX

Sales Link CRM

Job description

Company : Sime Darby Industrial Sdn Bhd

Job Responsibilities

• Responsible for maintaining and enhancing relationship with the Construction Industry (CI) customers allocated.
• Visit customers face to face and build relationships with decision makers, listening to and understanding their needs and business goals.
• Advise customers on immediate equipment repair needs, service letters, Product Improvement Programs (PIPs), Product Safety Programs (PSPs), Scheduled Oil Sampling (S.O.S.), and Product Link (PL).
• Help customers with warranty issues and develop proactive before failure repair strategies.
• Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions.
• Conduct equipment inspections, Custom Track Services (CTS), Technical Analysis 1 (TA1), and record the status of aspects of the machines using Cat Inspect.
• Promote Cat Product Support Parts & Service offering to the customers such as but not limited to CVA, EMS, PCC onboarding.
• Analyze leads generated by Prioritized Service Events (PSEs) and use them to build call plans and sales goals.
• Coordinate with parts, service, and equipment management division to support customer needs.
• Plan and execute pre-call planning on a weekly basis to ensure effective sales coverage.
• Use CRM system to log all customer visits, inspections, competitive visits, and opportunities, and to manage customer information like contacts and feedback.
• Generate quotes for parts, service, and equipment management solutions.
• Use key metrics and indicators such as target growth accounts, PAR call rates, growth opportunities, POPS targets and sales targets to achieve sales revenue.

Job Requirements

• Degree in Marketing, Business, Economics or related discipline
• Advance skills in Excel, Pivot, BI Dashboard
• Proficiency in Microsoft AX is an added advantage.
• Good customer management and stakeholder management skill
• Understanding of CRM system (i.e. Sales Link)

Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.