Executive, Aftermarket

Sime Darby Industrial Sdn Bhd; Butterworth; On-site; MYR 60,000 - 90,000; Full time

Job summary

Sime Darby Industrial Sdn Bhd in Penang is seeking a sales-focused professional to maintain and develop relationships with Construction Industry customers. You will visit clients face to face, listen to their needs, and advise on equipment repairs, service letters, product improvement programs, and lifecycle planning.

You will log visits in the CRM, plan weekly calls, generate quotes for parts and services, and coordinate with parts, service and equipment teams to meet customer goals.

Qualifications

• Degree in Marketing, Business, Economics or related discipline.
• Advance skills in Excel, Pivot, BI Dashboard.
• Proficiency in Microsoft AX is an added advantage.
• Good customer management and stakeholder management skill.
• Understanding of CRM system (i.e. Sales Link).

Responsibilities

• Responsible for maintaining and enhancing relationship with the Construction Industry (CI) customers allocated.
• Visit customers face to face and build relationships with decision makers, listening to and understanding their needs and business goals.
• Advise customers on immediate equipment repair needs, service letters, PIPs, PSPs, SOS, and PL.
• Help customers with warranty issues and develop proactive before failure repair strategies.
• Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions.
• Conduct equipment inspections, CTS, TA1, and record the status of aspects of the machines using Cat Inspect.
• Promote Cat Product Support Parts & Service offering to the customers such as CVA, EMS, PCC onboarding.
• Analyze leads generated by PSEs and use them to build call plans and sales goals.
• Coordinate with parts, service, and equipment management division to support customer needs.
• Plan and execute pre-call planning on a weekly basis to ensure effective sales coverage.
• Use CRM system to log all customer visits, inspections, competitive visits, and opportunities, and to manage customer information like contacts and feedback.
• Generate quotes for parts, service, and equipment management solutions.
• Use key metrics and indicators such as target growth accounts, PAR call rates, growth opportunities, POPS targets and sales targets to achieve sales revenue.

Skills

Customer management

Stakeholder management

Education

Bachelor's degree in Marketing/Business/Economics or related

Tools

Excel

Pivot

BI Dashboard

Sales Link (CRM)

Microsoft AX

Job description

Company: Sime Darby Industrial Sdn Bhd

Job Responsibilities

• Responsible for maintaining and enhancing relationship with the Construction Industry (CI) customers allocated.
• Visit customers face to face and build relationships with decision makers, listening to and understanding their needs and business goals.
• Advise customers on immediate equipment repair needs, service letters, Product Improvement Programs (PIPs), Product Safety Programs (PSPs), Scheduled Oil Sampling (S.O.S.), and Product Link (PL).
• Help customers with warranty issues and develop proactive before failure repair strategies.
• Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions.
• Conduct equipment inspections, Custom Track Services (CTS), Technical Analysis 1 (TA1), and record the status of aspects of the machines using Cat Inspect.
• Promote Cat Product Support Parts & Service offering to the customers such as but not limited to CVA, EMS, PCC onboarding.
• Analyze leads generated by Prioritized Service Events (PSEs) and use them to build call plans and sales goals.
• Coordinate with parts, service, and equipment management division to support customer needs.
• Plan and execute pre-call planning on a weekly basis to ensure effective sales coverage.
• Use CRM system to log all customer visits, inspections, competitive visits, and opportunities, and to manage customer information like contacts and feedback.
• Generate quotes for parts, service, and equipment management solutions.
• Use key metrics and indicators such as target growth accounts, PAR call rates, growth opportunities, POPS targets and sales targets to achieve sales revenue.

Job Requirements

• Degree in Marketing, Business, Economics or related discipline.
• Advance skills in Excel, Pivot, BI Dashboard.
• Proficiency in Microsoft AX is an added advantage.
• Good customer management and stakeholder management skill.
• Understanding of CRM system (i.e. Sales Link).

Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors.

Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.

To explore exciting career opportunities in our Motors operations in Australia, click the link below: Sime Motors Australia Career Site