Executive, Aftermarket

Sime; Klang City; On-site; MYR 50,000 - 80,000; Full time

Job summary

Sime Darby Industrial Sdn Bhd, in Malaysia, seeks a sales professional to manage Construction Industry accounts, visit customers, and promote Cat Product Support services.

You will analyze leads, plan calls, log visits in CRM, and coordinate with parts and service to meet revenue targets, while developing proactive service strategies and maintaining strong customer relationships.

Qualifications

• Degree in Marketing, Business, Economics or related discipline.
• Advanced Excel skills, Pivot, BI Dashboard.
• Experience with CRM systems (Sales Link).

Responsibilities

• Maintain and enhance relationships with CI customers.
• Visit customers face to face to understand needs and goals.
• Advise on equipment repairs, PIPs, PSPs, SOS, and Product Link.
• Assist with warranty issues and proactive repair planning.
• Consult on equipment, life cycles, maintenance, and budgets.
• Conduct inspections and CTS/TA1 using Cat Inspect.
• Promote Cat Product Support Parts & Service offerings.
• Analyze PSE leads to build call plans and sales targets.
• Coordinate with parts, service, and equipment teams.
• Plan pre-call coverage and log visits in CRM; generate quotes.
• Use metrics like PAR, POPS targets to drive revenue.

Skills

Relationship building

Face-to-face visits

CRM system

Excel

BI Dashboard

Education

Degree in Marketing, Business, Economics or related discipline

Tools

Microsoft AX

Sales Link

Job description

Company :

Sime Darby Industrial Sdn Bhd

Job Responsibilities

• Responsible for maintaining and enhancing relationship with the Construction Industry (CI) customers allocated.

• Visit customers face to face and build relationships with decision makers, listening to and understanding their needs and business goals.

• Advise customers on immediate equipment repair needs, service letters, Product Improvement Programs (PIPs), Product Safety Programs (PSPs), Scheduled Oil Sampling (S.O.S.), and Product Link (PL).

• Help customers with warranty issues and develop proactive before failure repair strategies.

• Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions.

• Conduct equipment inspections, Custom Track Services (CTS), Technical Analysis 1 (TA1), and record the status of aspects of the machines using Cat Inspect.

• Promote Cat Product Support Parts & Service offering to the customers such as but not limited to CVA, EMS, PCC onboarding.

• Analyze leads generated by Prioritized Service Events (PSEs) and use them to build call plans and sales goals.

• Coordinate with parts, service, and equipment management division to support customer needs.

• Plan and execute pre-call planning on a weekly basis to ensure effective sales coverage.

• Use CRM system to log all customer visits, inspections, competitive visits, and opportunities, and to manage customer information like contacts and feedback.

• Generate quotes for parts, service, and equipment management solutions.

• Use key metrics and indicators such as target growth accounts, PAR call rates, growth opportunities, POPS targets and sales targets to achieve sales revenue.

Job Requirements

• Degree in Marketing, Business, Economics or related discipline

• Advance skills in Excel, Pivot, BI Dashboard

• Proficiency in Microsoft AX is an added advantage.

• Good customer management and stakeholder management skill

• Understanding of CRM system (i.e. Sales Link)