Epayment Support Specialist - Multi-Channel CX (Hybrid)

TDCX Malaysia; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Incentive, Bonus and Commission Plan

Life-long Le

Job summary

TDCX Malaysia is hiring a Customer Service Specialist - Account Specialist to support our ePayment account across phone, chat and email channels. You’ll research issues, verify details, and collaborate with teams to deliver high-quality service to our partner brands.

Be part of a global BPO with 25 years of experience, offering diverse learning and development, flexible work arrangements, and competitive incentives. Rotation shifts including weekends are required.

Qualifications

• Must have CEFR C2 language ability or higher.
• Experience in Financial, Banking or Fintech preferred.
• At least 2 years in BPO or contact center environment.
• Experience with underwriting and cash-flow/credit analyses.
• Familiarity with consumer or small business lending/credit reviews.
• Detail-oriented with ability to verify information from multiple sources.
• Diploma or Bachelor's degree required.

Responsibilities

• Provide excellent support to E-payment users via phone, chat, and email.
• Identify and escalate issues; suggest process improvements.
• Verify application details and merchant identity for processing.
• Cross-check information in internal/external databases for compliance.
• Document discrepancies and follow up with merchants as needed.
• Review merchant website items against partner account data.
• Assess business model suitability: supportable, prohibited, or with minor changes.
• Share ideas and best practices with the team for better service.
• Build effective working relationships with colleagues and users.
• Perform other duties to support ISO9001 and ISO18295-1 quality management.

Skills

CEFR C2 language mastery

BPO/Contact center experience

Multichannel support (email, phone,聊天)

Education

Diploma or Bachelor’s degree

Job description

TDCX Malaysia is hiring a Customer Service Specialist - Account Specialist to support our ePayment account across phone, chat and email channels. You’ll research issues, verify details, and collaborate with teams to deliver high-quality service to our partner brands.

Be part of a global BPO with 25 years of experience, offering diverse learning and development, flexible work arrangements, and competitive incentives. Rotation shifts including weekends are required.