Sales Team Leader (ePayment Account)

TDCX Malaysia; Kuala Lumpur; Vor Ort; MYR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical

Miscellaneous allowance

Dental

Vision

Incentive, Bonus and Commission Plan

Zusammenfassung

TDCX Malaysia is seeking a capable supervisor to manage the daily operations of our contact centre in Kuala Lumpur. You will drive KPI achievement, coordinate with cross-functional teams, and implement standard procedures to support company goals.

You will provide ongoing coaching, identify training needs, and use performance data to improve results. Strong English and local language communication are essential; willingness to relocate to Kuala Lumpur is expected.

Qualifikationen

• Bachelor-level degree or higher in any field.
• 2 years of related field experience preferred.
• Experience leading teams to meet goals and KPIs.
• Strong communication and interpersonal skills in English and local language.

Aufgaben

• Manage day-to-day contact centre operations to ensure KPIs are met.
• Collaborate with teams to achieve qualitative targets for the client.
• Establish work procedures supporting company standards and policies.
• Provide timely feedback and coaching to drive team performance.
• Identify training needs and coordinate training with the L&D team.
• Enhance team performance using call monitors, briefings, and coaching sessions.
• Handle additional duties as assigned by management to improve quality management.

Kenntnisse

Leadership

Coaching

Call center management

Performance metrics

Team motivation

Communication

Ausbildung

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Jobbeschreibung

Responsible for the day to day management of the contact centre to ensure that KPIs are met.

Work closely with the teams to achieve Qualitative targets specified by the Client

Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.

Ensure that the feedbackprovided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.

Identify training needs and work with the training department to organize training/ online learning for the team members.

Enhance the performance of team members through the use of call monitors, team briefings, and monthly coaching sessions.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.

Preferable with 2 years of working experience in the related field is required for this position

Experience leading, inspiring and motivating others to meet goals and metrics

Possess project and resource management skills

Strong communication and interpersonal skills

Excellent decision making and analytical skills.

Excellent verbal and written communication skills in English and the language of supporting market

Amenable to relocate to Kuala Lumpur, Malaysia

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 1,001-5,000 employees

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Perks & benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le