Urgent! Customer Service- e-Payment (Global English)

TDCX Malaysia; Kuala Lumpur; On-site; MYR 50,000 - 56,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Incentive

Bonus and Commission Plan

Job summary

TDCX Malaysia is seeking an Account Specialist to support our e-Payment account across phone, chat, and email, delivering a high-quality customer experience. You will handle inquiries, resolve issues, and help maintain service standards in a collaborative team.

Join a dynamic BPO environment with opportunities to improve processes and get exposure to fintech-related customer care. This role offers a rotational 24/7 shift pattern and a competitive salary package in Malaysia.

Responsibilities

• Provide exceptional service to e-Payment users via phone, chat, and email.
• Build strong relationships with team members and e-Payment users.
• Investigate user issues, discover bugs, and resolve them as soon as feasible.
• Advocate for users and share best practices with the team to continuously enhance our processes.
• Update the internal knowledge base when you learn something new.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the ISO9001 and ISO 18295-1 Quality Management System of TDCX.

Job description

As an Account Specialist, you will work with our e-Payment Account to provide a #happier customer experience through a variety of channels, including phone, chat, and email. This is a great opportunity to join a dynamic and collaborative team that will provide quality support to address customer enquiries relating to their e-Payment account.

To be successful in the role, you should have a keen interest in the e-Payment/Finance related field, love working in a customer-focused environment and enjoy investigative and problem resolution duties.

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Provide exceptional service to E-payment users via phone, chat, and email.
• Build strong relationships with team members and e-Payment users.
• Investigate user issues, discover bugs, and resolve them as soon as feasible.
• Advocate for users and share best practices with the team to continuously enhance our processes.
• Update the internal knowledge base when you learn something new.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the ISO9001 and ISO 18295-1 Quality Management System of TDCX.

Shift: 24/7 Rotational shift (2 days off)

Salary Package: Basic RM4,500- RM5K+ (subject for approval) + up to RM1,000 monthly incentive + night shift allowance up to RM400.

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

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