e-Payment Support Specialist — 24/7 Rotations

TDCX Malaysia; Kuala Lumpur; On-site; MYR 50,000 - 56,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Incentive

Bonus and Commission Plan

Job summary

TDCX Malaysia is seeking an Account Specialist to support our e-Payment account across phone, chat, and email, delivering a high-quality customer experience. You will handle inquiries, resolve issues, and help maintain service standards in a collaborative team.

Join a dynamic BPO environment with opportunities to improve processes and get exposure to fintech-related customer care. This role offers a rotational 24/7 shift pattern and a competitive salary package in Malaysia.

Responsibilities

• Provide exceptional service to e-Payment users via phone, chat, and email.
• Build strong relationships with team members and e-Payment users.
• Investigate user issues, discover bugs, and resolve them as soon as feasible.
• Advocate for users and share best practices with the team to continuously enhance our processes.
• Update the internal knowledge base when you learn something new.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the ISO9001 and ISO 18295-1 Quality Management System of TDCX.

Job description

TDCX Malaysia is seeking an Account Specialist to support our e-Payment account across phone, chat, and email, delivering a high-quality customer experience. You will handle inquiries, resolve issues, and help maintain service standards in a collaborative team.

Join a dynamic BPO environment with opportunities to improve processes and get exposure to fintech-related customer care. This role offers a rotational 24/7 shift pattern and a competitive salary package in Malaysia.