Chinese-Speaking Customer Support Specialist

TP; Johor Bahru; On-site; MYR 36,560 - 43,791; Full time

Benefits offered by this job

Language Allowance

Health Benefits

Job summary

TP in Penang Georgetown is seeking a customer service professional to handle inquiries in Chinese. You will respond via voice, email and chat, provide guidance, and ensure timely, satisfactory resolutions while documenting all interactions in the CRM system.

The role requires willingness to work rotational shifts including nights and weekends, with health benefits and a language allowance. Based in Penang, relocation within Malaysia is possible if needed.

Qualifications

• Proficient in Chinese for customer interactions (voice, email, chat).
• Strong English communication for internal coordination and training.

Responsibilities

• Handle customer inquiries via voice, email and chat in Chinese.
• Provide accurate information, guidance and follow-up on patient cases and service requests.
• Ensure timely resolution of queries while maintaining high customer satisfaction.
• Document interactions in CRM systems accurately and thoroughly.
• Coordinate with internal teams and escalate cases when necessary.

Skills

Chinese language

English communication

Job description

TP in Penang Georgetown is seeking a customer service professional to handle inquiries in Chinese. You will respond via voice, email and chat, provide guidance, and ensure timely, satisfactory resolutions while documenting all interactions in the CRM system.

The role requires willingness to work rotational shifts including nights and weekends, with health benefits and a language allowance. Based in Penang, relocation within Malaysia is possible if needed.